“Housekeeping was poor, room was not cleaned, coffee/tea not replenished - had to complain on multiple occasions. Lights flickering in the room, chair leg broken! Filipino staff were outstanding and always had the customer at the forefront of every interaction. No warning in advance (for anyone with limb weaknesses) that there were multiple stairs to climb up and down to get to the room. No directory of phone numbers in the room so very difficult to get hold of reception - had to call room……
“All the staff are first rate and always helpful and accommodating. The food is good with breakfast being particularly excellent. As you might expect the wine & water can be pricey. For us though, there is one major drawback which is the obtrusive background music at the restaurants (even at breakfast) but particularly at the pools. Think twice about coming here if you want the quiet fly and flop type holiday by the pool. Background music should be unobtrusive so you can read undisturbed,……
“The hotel is in need of major renovations. Poor quality food, various funny smells around the property. It didn't feel clean. Don't understand how this property could be rated as 5 star.”
“Lovely hotel with great service and nice food. Pretty setting but the beach at the hotel is only a jetty. Pool is excellent. Slightly in the middle of nowhere, so very helpful to have a car as taxis are surprisingly expensive. You can hire one from the hotel. Our room had a nice sea view but was above the breakfast room so a bit noisy in the morning.”
“The hotel was spectacular and my family (with kids) enjoyed our time there. The staff was very friendly and helpful at all times. High quality food and drinks are also highlights of the hotel. The Suite with sea view was also quite nice design and breathtaking views for the sunrise.”