“When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay.
The staff's reaction……
“Very nice property....not near the sea (beach is about 2 km away) and a quiet location.
Very friendly and well appointed staff...very helpful. The Front desk manager Bhawana Rai was truly exceptional....very friendly, knowledgeable and super helpful with an excellent sense of humor.
Great Bar with lovely music (albeit a tad bit loud for me) and fantastic food. Overall a great property if beach is not your primary criteria.”
“The food is very tasty
The service is very fast
The staff is very kind
Just one problem the rooms are different than in the photos
Premium is better than deluxe
-thank u”