“When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay.
The staff's reaction……
“I could not have asked for more. Property is very well located in Baga. Unlike more resorts, facilities are very easily accessible, with the big pool in the middle (which you can use until 0h30!!!). Rooms were very comfortable, good bathroom. What distinguishes this hotel, though, is the extremely professional, kind, helpful, dedicated, smiley team. Honestly, I have rarely seen such staff elsewhere in the world. Congratulations!”
“We had a great stay. The room was clean and comfortable, and the staff were friendly and helpful. Breakfast had a good variety and tasted great. Good value for money, and we'd happily stay here again. Recommended!”
“The hotel was an excellent experience for me and my children, They loved the rooms , pool and the various meal options were great !!! . Thank you Shravan Kumar for your excellent service”