“A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your……
“Hotel was excellent highly recommend it. Suggest to call the hotel to have a better understanding of where the room is located if it is your first time as some rooms are not part of the palace. Staff was excellent and it being our first time in Getxo/Bilbao, they were very helpful and informative with great recommendations for sightseeing, shopping & dining. To be honest, they were all great but Mercedes, Ysabel, Christian, Alvarro, Arkais, Asiyer,”