“Our stay fell far below expectations for an all-inclusive resort. Most restaurants were closed, food options were extremely limited, and the concierge was unable to secure a required restaurant reservation. Service was inconsistent, and liquor availability varied by location.
Housekeeping was a recurring problem. We waited approximately three hours for towels, had to retrieve toilet paper ourselves, and experienced inconsistent room cleaning despite being told there was a $25 cleaning fee. Our……
“Everyone from Ambassador John, Javon, Georgianna, TJ, Natalie, Jody, Robin, Paul, Carolann, Cale, and all the rest I couldn’t remember, this resort and it’s staff are the best of the best and made for an incredible stay. Ambassador John showed me around the beaches of the island and I got to meet his great friends, Cale took me to the airport at the end of the trip in his own vehicle when the taxi didn’t show up. Javon went to town on his own dime and bought a diver’s bouy and flag I paid him……
“The best experience ever. The staff was by far the best thing about this hotel. Anything we needed they offered to do. My wife even wanted to try a local dish not on their menu, they went to the market and prepared it specially for us. We were fine with directions to a local restaurant that served it. 10/10. Must stay here.”