Ratings based on 101 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

This hotel is a dream

Posted Mar 7, 2016
Pros: Everything
From arrival to departure this hotel, facilities and (last but not least) staff was a dream.
5 out of 5
by Jason

Nice Property - Recommended

Posted Feb 22, 2016 on Hotels
Very nice property, very friendly and helpful staff!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 27, 2016 on Hotels
5 out of 5
by Atef from Tunis

amazing

Posted Dec 4, 2015 on Hotels
Luxurious hotel
5 out of 5
by Atef from Tunis

amazing hotel

Posted Dec 1, 2015 on Hotels
Luxurious hotel
2 out of 5
by A verified traveler

Posted Nov 24, 2015 on Hotels
My fiancee and I checked into the hotel Friday morning and for the most part had a pleasant stay, however there were some issues that have been left unresolved as explained below. We were shocked however to discover on Sunday morning when we returned from breakfast, THE ROOM WAS ONLY PARTIALLY CLEANED with both bedside tables partially extended and in between the bed and one of the tables were TWO USED CONDOMS with wrappers exposed and left fully visible. My fiancee discovered this and immediately notified housekeeping who came upstairs and could offer no answer as to what had happened, why the room was only partially cleaned with furniture in disarray, why there were used condoms in the room for at least the past few days (these were not ours) and most importantly why when they were discovered were they simply left "as-is" and fully exposed for us to come back to. When we informed the hotel manager of this incident you assured us we would be contacted back by the hotel General Manager Anthony White with a resolution following a "complete investigation" and have not heard back from anyone regarding this. We did not feel any sense of urgency from the Sheraton management regarding this issue and due to the lack of responsiveness by the management, we decided to leave Sheraton and stay at the new Marriott Executive Apartments Addis Ababa for the remained of our trip and we were very pleased with our stay
4 out of 5
by Tarek

Posted Oct 9, 2015 on Hotels
The hotel has no Gym. O found that very unusual for such a luxurious hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland, USA

My favorite hotel in Addis.

Posted Sep 18, 2015
Pros: Beautiful hotel, good service, excellent restaurants.
Very positive stay, my third time there in the past year.
1 out of 5
by A verified traveler from istanbul

It iused to kuxury hotel !!

Posted Aug 9, 2015
Room facilities was terrible, no heating, no wifi even no water when you make shower Bad experience during my stay
5 out of 5
by Ilene from Arlington, MA, USA

The oasis of the Sheraton

Posted Mar 3, 2015 on Hotels
Stay was lovely; the room was especially comfortable, and the patio was a perfect place to enjoy breakfast as well as late-night relaxing. We loved the water and fruit service. Staff were extremely helpful.