Posted Nov 24, 2015 on Hotels
My fiancee and I checked into the hotel Friday morning and for the most part had a pleasant stay, however there were some issues that have been left unresolved as explained below.
We were shocked however to discover on Sunday morning when we returned from breakfast, THE ROOM WAS ONLY PARTIALLY CLEANED with both bedside tables partially extended and in between the bed and one of the tables were TWO USED CONDOMS with wrappers exposed and left fully visible. My fiancee discovered this and immediately notified housekeeping who came upstairs and could offer no answer as to what had happened, why the room was only partially cleaned with furniture in disarray, why there were used condoms in the room for at least the past few days (these were not ours) and most importantly why when they were discovered were they simply left "as-is" and fully exposed for us to come back to. When we informed the hotel manager of this incident you assured us we would be contacted back by the hotel General Manager Anthony White with a resolution following a "complete investigation" and have not heard back from anyone regarding this.
We did not feel any sense of urgency from the Sheraton management regarding this issue and due to the lack of responsiveness by the management, we decided to leave Sheraton and stay at the new Marriott Executive Apartments Addis Ababa for the remained of our trip and we were very pleased with our stay