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Tru By Hilton Albany Crossgates Mall

Photo gallery for Tru By Hilton Albany Crossgates Mall

Exterior
Indoor pool
Premium bedding, blackout drapes, iron/ironing board
Premium bedding, blackout drapes, iron/ironing board
Premium bedding, blackout drapes, iron/ironing board

Overview of Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall

2.5 star property

8.4/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
Map
1651 Western Avenue, Albany, NY, 12203

Explore the area

  • Popular LocationCrossgates Mall5 min walk
  • Popular LocationAlbany NanoTech Complex3 min drive
  • Popular LocationUniversity at Albany6 min drive
  • AirportAlbany, NY (ALB-Albany Intl.)9 min drive

Room options

About this area

Albany

Located in Albany, Tru By Hilton Albany Crossgates Mall is connected to a shopping center. Washington Street Armory and Cultural Education Center are local landmarks, and some of the area's attractions include Henry Hudson Planetarium and Destroyer Escort Historical Museum. Looking to enjoy an event or a game while in town? See what's happening at SEFCU Arena or Albany Indoor Rockgym. Enjoy the great outdoors with horse riding, mountain biking, and hiking/biking trails, or hop on a bike rental nearby and explore all the area has to offer.

What's nearby

  • Crossgates Mall - 5 min walk
  • Albany NanoTech Complex - 3 min drive
  • Northway Mall - 4 min drive
  • Albany Pine Bush Preserve - 5 min drive
  • University at Albany - 6 min drive

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • Hana Japanese Steak House - 5 min walk
  • Capital City Diner - 7 min walk
  • Café Calabria - 9 min walk
  • Paesans Pizza - 12 min walk
  • Sushi Tei - 13 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Hotel connected to a shopping center
Consider a stay at Tru By Hilton Albany Crossgates Mall and take advantage of free breakfast, a shopping mall on site, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.
Other perks include:
  • An indoor pool
  • Free self parking
  • Express check-out, a 24-hour front desk, and a gift shop
  • Smoke-free premises, a TV in the lobby, and outdoor furniture
  • Guest reviews give top marks for the location
Room features
All 96 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi. Guests reviews give good marks for the clean rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Smart TVs with premium channels
  • Microwaves, free infant beds, and heating

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 bar

Things to do

  • Fitness center
  • Indoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Phone accessibility kit
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • Premium channels
  • Smart TV

Food and drink

  • Microwave

More

  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of Dec 1, 2022, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on Dec 11, 2022 start from $84.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tru By Hilton Albany Crossgates Mall pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 per room). There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Tru By Hilton Albany Crossgates Mall?

Self parking is free at this property.

What time is check-in at Tru By Hilton Albany Crossgates Mall?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Tru By Hilton Albany Crossgates Mall?

Check-out is at noon.

Where is Tru By Hilton Albany Crossgates Mall located?

Situated near the airport, this hotel is 0.2 mi (0.4 km) from Crossgates Mall and 1.8 mi (2.9 km) from University at Albany. SEFCU Arena and Albany NanoTech Complex are also within 2 mi (3 km).

Can I cancel my reservation for free at Tru By Hilton Albany Crossgates Mall and receive a full refund?

Yes, Tru By Hilton Albany Crossgates Mall offers free cancellation on select room rates, because flexibility matters! Please refer to Tru By Hilton Albany Crossgates Mall cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.4

Very Good

Rating 10 - Excellent. 329 out of 624 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 176 out of 624 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 60 out of 624 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 31 out of 624 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 28 out of 624 reviews" "
" "2 - Terrible 4%

8.9/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Virginia
Traveled with family
Liked: Cleanliness, staff & service
Easy check in/out. Friendly desk staff. Quiet room.
Stayed 2 nights in Nov 2022

8/10 Good

Michael
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast service was great.
Stayed 2 nights in Oct 2022

6/10 Okay

Tracy
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice decor. I was on 3rd floor and i am pretty sure conference center was above me. Someone was moving furniture around most all night.
Stayed 1 night in Oct 2022

10/10 Excellent

Franci
Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really nice to find a hotel that caters to pets and is this nice.
Stayed 2 nights in Sep 2022

8/10 Good

Vincent
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. The hotel is maybe too modern; personally I prefer more standard hotels.
Stayed 1 night in Sep 2022

10/10 Excellent

Jennifer
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Sep 2022

10/10 Excellent

William
Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with great breakfast options.
Stayed 1 night in Sep 2022

10/10 Excellent

Thomas, robbinsville
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far one of the nicest hotels I have stayed in. Granted we were only there for about 12 hours, however nothing disappointed. Super easy checkin through the Hilton app. We arrived late in the evening so the virtual key was a bonus. Room and shower were amazingly clean and had all the amenities that you would need. Breakfast was convenient, hot and everything was fresh. I wish every hotel could be as nice and clean.
Stayed 1 night in Sep 2022

2/10 Terrible

sharon
Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Booked a room at tru by hilton hotel..stayed one night. Upon checking in person at the front desk was not helpful in anyway. Did not even tell me when was check out or did not tell me about breakfast. Was disappointed with room . Was not clean. Bed sheets were dirty and bed was not confortable. Toilette seat was damaged. Will not stay again.
Stayed 1 night in Sep 2022

4/10 Poor

Richard, Jersey City
Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2022