Tru By Hilton Albany Crossgates Mall

Photo gallery for Tru By Hilton Albany Crossgates Mall

Featured Image
Indoor pool
Premium bedding, blackout drapes, iron/ironing board
Premium bedding, blackout drapes, iron/ironing board
Premium bedding, blackout drapes, iron/ironing board

Overview of Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall

2.5 out of 5

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
1651 Western Avenue, Albany, NY, 12203

Explore the area

  • Popular LocationCrossgates Mall16 min walk
  • Popular LocationAlbany NanoTech Complex3 min drive
  • Popular LocationUniversity at Albany4 min drive
  • AirportAlbany, NY (ALB-Albany Intl.)9 min drive

Choose dates to view prices

About this area

Albany

Located in Albany, Tru By Hilton Albany Crossgates Mall is connected to a shopping center. Washington Avenue Armory Sports and Convention Arena and Cultural Education Center are local landmarks, and some of the area's attractions include Henry Hudson Planetarium and Destroyer Escort Historical Museum. Looking to enjoy an event or a game while in town? See what's happening at SEFCU Arena or Times Union Center. Enjoy the great outdoors with hiking/biking trails, horse riding, and mountain biking, or hop on a bike rental nearby and explore all the area has to offer.

What's nearby

  • Crossgates Mall - 16 min walk
  • Albany NanoTech Complex - 3 min drive
  • University at Albany - 4 min drive
  • Northway Mall - 4 min drive
  • Albany Pine Bush Preserve - 5 min drive

Getting around

  • Albany-Rensselaer Station - 14 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • Hana Japanese Steak House — 5 min walk
  • Capital City Diner — 7 min walk
  • Café Calabria — 9 min walk
  • Sushi Tei — 13 min walk
  • Athos Restaurant — 14 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Adventure hotel connected to a shopping center in Albany with free breakfast
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a microwave in a common area, and dry cleaning. All 96 rooms offer free WiFi and free wired Internet, plus microwaves and Smart TVs with digital channels. Guests will also find premium bedding, free local calls, and hair dryers. Weekly housekeeping is available.
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. 55-inch Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Fitness center
  • Indoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch Smart TV
  • Digital channels
  • Premium channels

Food and drink

  • Microwave

More

  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 18 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 248 out of 469 reviews
5 - Excellent 53%
Rating 4 - Good. 133 out of 469 reviews
4 - Good 28%
Rating 3 - Okay. 44 out of 469 reviews
3 - Okay 9%
Rating 2 - Poor. 24 out of 469 reviews
2 - Poor 5%
Rating 1 - Terrible. 20 out of 469 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that they have wipes and sanitizer throughout the hotel.
Stayed 1 night in Sep 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was ok
Stayed 2 nights in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the gym was a decent gym. The rooms were pretty bare bones. It would be nice to have a dresser to house your undergarments in. No carpeting means you’re stepping on cold floors to get to the bathroom. Maybe offer disposable slippers or advise guests to bring some with them.
Stayed 2 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
18 wheeler semi parking across the street and walking distance to the mall love this spot will be staying again in the future.
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 1 night in Aug 2021