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Tru By Hilton Albany Crossgates Mall

2.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Albany

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Indoor pool
Exterior
Premium bedding, blackout drapes, iron/ironing board
Terrace/patio

Reviews

8.4

Very good

Popular amenities

  • Breakfast included
  • Gym
  • Parking included
  • Pool
    PoolPool
  • Pet friendly
    Pet friendlyPet friendly
  • Laundry
    LaundryLaundry

Most relevant reviews

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6/10 Okay

Kristen
Jul 24, 2024
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About the neighborhood

Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • Crossgates Mall - 5 min walk
  • University at Albany - 3 min drive
  • Colonie Center Mall - 5 min drive
  • Albany Medical Center - 10 min drive
  • MVP Arena - 12 min drive

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Cinnabon - ‬6 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Maggie McFly's - ‬5 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Hotel connected to a shopping center
Located close to Crossgates Mall, Tru By Hilton Albany Crossgates Mall provides free breakfast, a free manager's reception, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a gym.
Other perks include:
  • An indoor pool
  • Free self parking
  • Express check-out, a vending machine, and a TV in the lobby
  • A computer station, outdoor furniture, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 96 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Smart TVs with premium channels
  • Microwaves, free infant beds, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall have a pool?

Yes, this property has an indoor pool. Pool access starts at 7:00 AM.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on Aug 18, 2024 start from $139.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tru By Hilton Albany Crossgates Mall pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Tru By Hilton Albany Crossgates Mall?

Self parking is free at this property.

What time is check-in at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Tru By Hilton Albany Crossgates Mall?

Check-out is at noon.

Where is Tru By Hilton Albany Crossgates Mall located?

Situated near the airport, this hotel is 0.2 mi (0.4 km) from Crossgates Mall and 2.4 mi (3.9 km) from University at Albany. SEFCU Arena and Albany NanoTech Complex are also within 2 mi (3 km).

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 471 out of 882 reviews" "
Rating 8 - Good. 234 out of 882 reviews" "
Rating 6 - Okay. 90 out of 882 reviews" "
Rating 4 - Poor. 46 out of 882 reviews" "
Rating 2 - Terrible. 41 out of 882 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kristen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Douglas

Traveled with family
Liked: Cleanliness, staff & service
The room had no hair dryer, phone didn't work, the shower soap dispenser was empty. Then we had noisy neighbors bit we couldn't call the desk due to Ann inoperative phone
Stayed 1 night in Jul 2024

10/10 Excellent

ronald

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was super friendly gave my daughters friend a free pint of ice cream to celebrate her birthday. very accommodating hotel with games to play bottles of wine for sale. love tru!
Stayed 1 night in Jul 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jane

Traveled with family
Wonderful experience
Stayed 1 night in Jul 2024

8/10 Good

Nick

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Great location! Hotel is full of family fun for the times your not site seeing. Only thing that wasnt great was the beds for us.
Stayed 1 night in Jul 2024

2/10 Terrible

Katie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not sleep a wink. There was a group of 6 unaccompanied minors and a basketball above us. They were nouncing the basketball on the the floor (my ceiling) and wrestling all night. They finally were quiet at 5 in the morning, just in time for me to start my day.😠 The front desk was of little help.
Stayed 1 night in Jul 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean like new hotel. Excellent staff!
Stayed 1 night in Jul 2024

10/10 Excellent

Nicolas

Stayed 1 night in Jul 2024

8/10 Good

Tracy

Liked: Amenities, property conditions & facilities
Good but breakfast stops at 9 am ? And the shower was dirty. Staff when checking in not helpful at all!
Stayed 1 night in Jul 2024

8/10 Good

Mary

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Room has everything I needed. There was quite a bit of dust collected around the room.
Stayed 1 night in Jun 2024

10/10 Excellent

Leonard A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property. I had no issues at all and the staff were very helpful.
Stayed 3 nights in Jun 2024

4/10 Poor

Carsyn

Stayed 1 night in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Jun 2024

4/10 Poor

Jennifer

Business traveler
Liked: Staff & service
Disliked: Amenities
Felt so sterile. Felt like a hospital. No dressers or drawers, not closet but an open rod. MINIMAL. If you like Minimalist, this property is for you.
Stayed 2 nights in May 2024

10/10 Excellent

Peggy, Marshall

Liked: Cleanliness, property conditions & facilities
Close to Albany and very nice, clean and close to shopping.
Stayed 4 nights in May 2024

10/10 Excellent

Thomas, Mount Laurel

Stayed 2 nights in Jun 2024

6/10 Okay

Desiree

Stayed 3 nights in Jun 2024

10/10 Excellent

Stephen

Stayed 1 night in May 2024

10/10 Excellent

Antonio

Stayed 3 nights in May 2024

10/10 Excellent

Prasasti

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
Stayed 1 night in May 2024

10/10 Excellent

Shayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great price, and friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Roselyne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property. The staff was nice. Thank you to Matthew for fast check in.
Stayed 1 night in May 2024

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and convenient
Stayed 1 night in May 2024

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
2.5