Bala Chalets

"Breakfast ex. first day 2nd day it was left under the lights to long and was very dry All staff were ex, very friendly and helpful.Bed room was very clean and large and very well presented.I have a thing about coat hangers WHY do we have to have those terrible anti thief things surely people dont pinch hangers?"

"I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation."

"Older but well kept, helpful staff."

"Really lovely hotel. Staff could not be more helpful. Excellent food"

"Good size room, convenient to car, very polite/ helpful staff,will stay again"

"Disappointed that I was not notified that they had a wedding at the hotel as this affect my stay, no food being served at night and the poor staff was extremely busy, I had to go somewhere else to get a drink. "

"- Food at the hotel was fantastic. - Staff are very friendly and loved having a chat - Outside area big and good for dogs/kids - Big rooms and bathrooms - Hotel is dated and rooms could do with some investment. - People outside were very very loud but this is not the hotels fault and it was a bank holiday weekend. "

"Clean and comfortable rooms but breakfast was probably one of the worst I’ve had in a hotel stay. "

"Loved our stay"