8.2/10 Very Good! (1,003 reviews)
I don’t usually critique a hotel this hard but when a property deems itself worthy of a price point over $500 per night when all is said and done I want the hotel to be worth that, and it wasn’t!! Let’s begin with the check in, the hotel made it seem as if it was near the downtown attractions, it wasn’t. I was supposed to have a bottle of wine upon check in, I had to ask for it several times. The resort fee claims to provide water, coffee, etc. I guess that would be great if they even made an attempt to clean your room. We left for church around 10:30 am and got back around 7 pm and the room was never cleaned. Now I’ll just list the other inadequacies of a property with this kind of price point, A/C was in a box and didn’t properly cool the room, resort fee for a small pool and no other resort features ($51 per night), hallways were bleak dark and dirty, when they finally cleaned the room after 7 pm they didn’t even clean the cups or glasses, they made the bed and left!! When we got into the room, nothing electrical was working, we had to move the dresser and the bed and plug in the power bars to get anything working. I’ve travelled to over 100 countries, and stay in hotels several nights a week and this place was not good. Had the price point been $200 or so maybe you’d overlook the problems, but I paid in total over $1100 for 2 nights and it was very disappointing. Oh and their shuttle service to downtown does you no good, it’s always full.
Reviewed on Jul 14, 2026