Staff don't have a clue
Posted Apr 7, 2014
Great location, beautiful courtyard setting close to sightseeing. Couple of good restaurants in the area. Beds were terribly uncomfortable and we paid for a "double room" which clearly states "double bed" on Expedia. Incredibly misleading advertisement. After confronting the staff we were just shrugged off with "we gave you a room upgrade"...we were actually given a room with two single beds and I was travelling with my partner so obviously unhappy with this. We had a lot of luggage so we asked the staff to call us a taxi to the train station, said it was no problem. Then the day after a different girl said they couldn't do that but they would help us with their electric rickshaw to the main road so we could get a taxi. They said to leave and get food and come back by 6:30 pm (our train wasn't until 9 but Beijing traffic and the station are crazy). Turns out they just wanted us to disappear so they could have their dinner because when we arrived back assuming we were getting help to the main road, they completely ignored us and just told us to "go to the main road". Then begun the struggle to drag 3 heavy suitcases and camping bags to the road which is not a short distance, leading us to almost miss our train. Lack of communication between staff, false advertisement and very unhelpful staff. Would NEVER stay here again and do not recommend.