terrible maintenance and service
Posted Jul 2, 2016 on Hotels
Extremely disappointed. The lobby was maintained nicely and there were beautiful pieces of artwork displayed throughout the main hotel areas, but that's where the good review stops. The hotel room hallways stank of stale cigarette smoke as did our room. The carpets, glass windows, elevator handrails, and even the walls were filthy with dirt or handprints (accordingly). The room hadn't been vacuumed and even though I'd called ahead to inform them of our late check-in time, the room was not prepared. The front desk staff didn't even greet us upon our arrival and made it seem like we were inconveniencing them by checking in to the hotel.
The location was convenient enough for our trip itenerary, but unfortunately construction on the side of the building was noisy throughout the night and inhibited pedestrian traffic.
The day time concierge was attentive and helpful and assisted us with booking a tour and with finding an ATM nearby (at the Bank of China).
Overall, the stay was very unpleasant. The central air duct was large enough for a grown man to climb in and we could see the lights of an adjoining room through the duct. It didn't feel safe or secure to leave any of our belongings in the room. Hand and face grease prints all over the window in our room obstructed the fairly boring view of the side street. We were never informed about meal times or locations, so we never got a chance to try it. The wifi was so slow I never once got a page to load.