“I booked two family rooms for our stay, but the overall experience did not match the price. One of our rooms did not have a phone to order room service, and we were provided with insufficient towels and no face towels. Having visited several other countries, I have received much better service and amenities for this exact same price point. The cost simply does not match the level of room amenities provided. On a positive note, we really enjoyed the breakfast, which included a great selection of……
“I really enjoyed my stay at Pyramid Hotel and Resort. The views are stunning, staff are exceptional and gracious. Massage is included in the stay which was lovely as well as a buffet breakfast. I removed one star as there was only hot water for shower one out of four nights.”
“Send mail for airport shuttle service both 3 weeks ahead and 3 days ahead of arrival never got an answer, requested shuttle to airport at the end of the stay and it arrived 30 minutes late even if requested the day before, room was with "all inclusive" of beverage, snacks which was never delivered, they tried to say that the all inclusive was the breakfast even if it was mentioned separate on the confirmation from the hotel, after finally got some coffee powder for the room after day 2 the……
