布伦曼-埃尔姆旅游套票 | 布伦曼-埃尔姆机票+酒店优惠低至 4 折

I would not recommend this hotel. We arrived late, and the air conditioning wasn’t working properly. There was also no soap in the bathroom. The biggest problem has been the complete lack of communication. It has been about ten days since checkout, and my $100 deposit still hasn’t been returned. We only stayed overnight, left the room in excellent condition, checked out at the front desk, and returned both key cards. I haven’t received any explanation for the delay. I have called repeatedly, left voicemail messages, and emailed without receiving a single response. Thankfully, I booked through Expedia, and they are helping me recover the deposit, but even they have been unable to reach the hotel. Poor air conditioning and missing basic amenities were disappointing enough. Having to chase my deposit while every message goes unanswered makes the experience extremely frustrating and unprofessional.

The property is beautiful, in a beautiful area and beautifully maintained. We enjoyed our stay. It was relaxing and we had everything we needed. It was a great stay.