“smoke smell in the room, no hot water cannot take shower, still broken on the next day and no refund no cancellation to customer. Manager was hilding and telling customer "he is in a meeting and cannot be disturbed." and letting staff at the receiption to deal with this situation. In the end our money was taken for NO SERVICE NO HOT WATER with SMELLY ROOM and we moved to other hotel immediately. ”
“When we entered the room the trash was full from the previous guests. We had reserved a shuttle for a specific time and was told to be ready by a certain time. When we got to the meeting point the driver said only 3 of us could go. We let him know we had to get to the airport by a certain time and he didn’t care and we had to find last minute accommodations. We ended up being late to our flight as a result. The airport shuttle was one of the reasons we booked this hotel. The front desk staff was……