Ratings based on 1,817 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Aug 30, 2015
Pool and hot tub were nice, staff were friendly and helpful
Comment from EPC
Aug 31, 2015 by DM, EPC
Thank you for sharing such kind words about your stay at our hotel. Our team members will be informed of this review and will be pleased to hear that they were instrumental in providing an exceptional experience for you. We are also thrilled to hear you enjoyed the pool and hot tub during your stay. We greatly appreciate such high praise as well as your choice to stay at our hotel. We are looking forward to your next visit when we will have the opportunity to build on the trust and loyalty that we have with you. Warm Regards, Dominique Marty
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay was pretty nice

Posted Aug 27, 2015
The hotel was nice and the staff were accommodating, however the room was kept super cold and can't be adjusted from inside the room! Eventually I couldn't take it anymore and went to the front desk to ask them to turn off the air conditioning that was blasting (it wasn't even hot outside). When they did, the room was at a comfortable temperature and I was able to enjoy my stay more. It looked relatively clean for a hotel room, but I've seen cleaner. All in all though, we had a good stay and would come back if we ever needed to be close to the Hynes convention center again.
Comment from EPC
Aug 31, 2015 by DM, EPC
Thank you for taking the time to review your stay with us. We appreciate the feedback you have provided and would like to apologize for the issues with the temperature of your room during your stay. It is most unfortunate that disrupted your stay, and it was not positively memorable. Guest comments such as yours are important to us and have been reviewed by the Director of Engineering. We hope you have the opportunity to visit Boston again so that we could have the opportunity to exceed your expectations. Warm Regards, Dominique Marty
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Staff was extremely friendly and helpful. Hotel was clean and well kept.
Comment from EPC
Aug 24, 2015 by dm, EPC
We appreciate the time you took to rate your stay at the Hilton Boston Back Bay and are thrilled to see you enjoyed your stay as reflected in the rating. Our priority is to create positive, memorable, guest service experiences and strive to continue to do so through feedback provided by our guests. We hope that you will stay with us again and address any issues, concerns, or requests so that we can fully accommodate your needs and your next review will be 5 stars. We greatly appreciate your business and loyalty, and hope to welcome you again. Warm Regards, Dominique Marty
5 out of 5
Recommended
for Everyone
by A verified traveler from Saugus

Excellent Stay

Posted Aug 17, 2015
Stayed at the Back Bay Hilton during a recent weekend in Boston, and it was excellent. We were on a high floor (23) so the view was fantastic. There was nothing fantastic about the room to make it stand out (apart from the view), but the bed was really comfortable. The hotel is within walking distance to Fenway Park, and all areas of the Back Bay, so there is no end of restaurants, bars and stores to occupy your day. The North End is within reach via the T, which has a station less than five minute walks from the hotel. One thing to note, the coffee shop in the lobby looks like a Starbucks in decor, and sells Starbucks products, but they do not accept Starbuck's loyalty cards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the pool!

Posted Aug 12, 2015
Pros: the pool and the food.
Cons: Wish I could have stayed in the first room where I was booked but this faced construction across the street :(
Staff was extremely helpful and gracious! The front desk and Conceirge were very helpful with transportation and places to visit.
Comment from Hotel Management
Aug 18, 2015 by DM, Hotel Management
Thank you for taking the time to commend our team members for providing you with excellent guest service. We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations and will be sure to commend the front desk staff and concierge for their efforts. They will be happy to hear that they lived our Hilton Values and culture. We are glad you enjoyed your stay as well as our amenities and pool throughout the hotel. We greatly appreciate your business and loyalty, and hope to welcome you again. Warm Regards, Dominique Marty
Comment from EPC
Aug 13, 2015 by DM, EPC
Thank you for taking the time to commend our team members for providing you with excellent guest service. We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations and will be sure to commend the front desk staff and concierge for their efforts. They will be happy to hear that they lived our Hilton Values and culture. We are glad you enjoyed your stay as well as our amenities and pool throughout the hotel. We greatly appreciate your business and loyalty, and hope to welcome you again. Warm Regards, Dominique Marty
5 out of 5
Recommended
for Everyone
by A verified traveler from ct

Great location

Posted Aug 9, 2015
Pros: Location and cleanliness
Cons: There really isn't anything I would say needed improvement.
Location: Location right off of i90. Easy off and back on. Boylston Street and Newbury St right there which have fantastic shopping and restaurants.
I have stayed at the Back Bay Hilton before. Never disappointed. Location is fantastic. Very easy to get to from i90. Rooms are very clean We got a comer room which appeared larger. Very nice. There were three of us and we asked for a rollout bed. This bed was very comfortable especially compare to ones we have used in other hotels. I highly recommend this hotel.
Comment from Hotel Management
Aug 11, 2015 by DM, Hotel Management
Thank you for taking the time to stay at the Hilton Boston Back Bay, we are pleased to hear you enjoyed your stay and the location afforded you. We appreciate your high praise and compliments on our spacious corner room and comfy roll out beds. We hope we have the opportunity to welcome you again to build on your trust and loyalty. Warm Regards, Dominique Marty
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great Hotel in Back Bay area.

Posted Aug 2, 2015
Pros: Location
Location: Berklee College of Music
Convenient location close to shops and attractions.
Comment from Hotel Management
Aug 5, 2015 by DM, Hotel Management
We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay and the convenience our location afforded you. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. We are absolutely thrilled you took the time and effort to share your experience at our property with you. We hope you will stay with us on your next visit to our beautiful city and take full advantage of our prime location. It would be our pleasure to welcome you back. Warm Regards, Dominique Marty
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 18, 2015
Short walk to fenway park for concert. Parking at hotel very easy
Comment from Hotel Management
Jul 21, 2015 by DM, Hotel Management
We are thrilled to hear that you enjoyed your stay here at the Hilton Boston Back Bay during your visit for the concert. We are very happy the convenience of our location and our easy to use parking garage are all ways that helped provide you with a positive and memorable experience. We thank you for taking the time and effort to share your experience at our property. We hope you will stay with us on your next visit to our beautiful city and take full advantage of our prime location. It would be our pleasure to welcome you back. Warm Regards, Dominique Marty
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
Great location, easy walking to restaurants, attractions, shopping centers.
Comment from Hotel Management
Jul 7, 2015 by DM, Hotel Management
Thank you for your considerate review about the Hilton Boston Back Bay. We are thrilled to see the hotel was conveniently located for your trip and you left with positive memories. Thank you for choosing to stay with us as there are a number of hotels to chose from in the Back Bay area. At your next stay, please let us know what we can do to improve your stay so you can give us a 5 star review. It would be our pleasure to welcome you back to our beautiful city again. Warm Regards, Dominique Marty
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
My favorite hotel when I am in Boston. Good location and greataccomodations.
Comment from Hotel Management
Jun 30, 2015 by DM, Hotel Management
Thank you for taking the time and effort to write down your positive experience at the Hilton Boston Back Bay. We are thrilled to hear that you enjoyed your recent stay with us and have chosen us to be your favorite hotel in Boston. Our priority is to create positive, memorable, guest service experiences and strive to continue to do so through feedback provided by guests like you. We greatly appreciate your business and loyalty, and hope to welcome you again in the near future. Warm Regards, Dominique Marty