"We stayed at the Orchid Hotel for 3 nights from 8 November whilst visiting Bournemouth for a funeral. Overall the hotel was fine. It was clean & although quite small the room was nice. I also want to mention the freshly prepared excellent breakfast. The staff too were very pleasant & helpful. However there was an incident that I need to bring up so that hotel security is improved. A man entered our room during the night using a valid key. When he saw that the room was in use he immediately withdrew. Of course we woke up in total shock and its difficult to describe the panic that occurs in such circumstances in dark hotel room, We returned to bed, hearts pounding, Within 2 minutes we had a banging on the door which I didn’t open. A voice demanded to know who we were & when we checked in. I provided details through the locked door & asked to know to whom I was speaking. It was the hotel porter who simply walked away. I am afraid his lack of any further explanation prevented him expressing any sympathy or apology. The next morning the staff were very apologetic. It appears that during our check in, the receptionist changed our allocated room but didn’t update the hotel records. A simple mistake but with potentially disastrous consequences. I suggested that the event be reported to the Hotel H & S Officer so they could remind staff of the importance of accurate room listing to ensure no similar errors occur, This event marred what was otherwise a pleasant stay at the Orchid"
