“We ordered a king bed room. They oversold the hotel, did not say a word to us, and gave us keys for a room with 2 smaller beds. We went right back to the desk, told them about the confusion.
We only got a large bed room because they had also put another family in a single bed room. We had to switch room with that family.
When we finally got into our room it was a king size bed frame with a queen size mattress on it. Definitely not what we ordered.
Now there is a billing issue because we got……
“We ordered a king bed room. They oversold the hotel, did not say a word to us, and gave us keys for a room with 2 smaller beds. We went right back to the desk, told them about the confusion.
We only got a large bed room because they had also put another family in a single bed room. We had to switch room with that family.
When we finally got into our room it was a king size bed frame with a queen size mattress on it. Definitely not what we ordered.
Now there is a billing issue because we got……
Elayna