Brent Knoll Vacations from $1,205

Good location. Clean hotel. Our room was quite dark. Shower dreadful

Request on Expedia form for early arrival was not communicated. Bathroom was not clean, loo unflushed. Wi fi was not given on arrival Phone contact to reception was not clear on the room phone When we dialled zero no one answered despite several attempts But A comfortable bed and sheets and handy phone charging Reception helpful

We had a wonderful stay. The staff was amazing. They bent over backwards to try to help are stay be the perfect experience. The food was great. The castle is truly an amazing place to stay. The grounds were immaculate as well. I want to mention one of the staff, Kayla by name, for her superb customer service and help. Everyone there showed how much they valued their guests. We would highly recommend Thornbury Castle to anyone who wants a very memorable stay.

The room is good and of a reasonably high standard. There are however two major challenges. The room was on the top floor which from the car park is three flights of stairs. A lot when you’re carrying several large bags and clothes for a wedding. The second big issue is the hall lights on a sensitive room sensor. There is no way to switch this off or lights off. The lights are very bright. This means you cannot leave bedroom door open at night which is difficult when it’s warm. As there’s no air conditioning this would be a major issue in hot weather. It also means trips to the bathroom at night are major issue in waking people up. As a result I would NOT recommend this room to friends and colleagues for these reasons Sorry guys but the room is excellent but the light issue is a major problem