The process by which they hotel dealt with the Corona virus was unacceptable. We were advised by the government not to travel and the hotel would not issue a refund or move the booking to later in the year . Which i think would have been more reasonable.They must have taken many bookings and kept the money from these without having to use any of the rooms or provide breakfasts or cleaning. They telephoned to cancel the room booking but i have nothing in writing so that I cannot claim through my insurance. When i travel to Brighton next I will not be booking this hotel or recommending it to anyone else.
Stayed 1 night in Mar 2020