Dear anna,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are disappointed to read we did not fully succeed to offer you a satisfying stay.We really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Coltom,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Udo,Thank you very much for sharing your opinion and for choosing us for your holiday.We would like to apologise for the unforgivable behaviour of other guests.As we strongly believe that our guests come first, we regret to learn we were not able to control the undesirable behaviour of some guests.Moreover, it is absolutely saddening for us to witness that, after all the new measures and laws that are being applied in order to stop these unwanted behaviours, these different gorgeous destinations around the world are being abused and disrespected, by visitors that would never dare to behave in such manner in their country of origin.We take note of your discomfort and your review will be forwarded. Please accept our apologies.We hope you visit us again for a more positive experience.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Amanda,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Paula Rene,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right.We will be following this up further, as it is our hope you will consider a future visit.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Peter Gordon,We are truly grateful for your stupendous ratings.Nevertheless, we will take note of your observations for future arrangements.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Warmest wishes,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Apreciado Sandor,Nos alegra profundamente haber tenido la oportunidad de leer sus amables comentarios y saber que ha destacado positivamente varios aspectos del hotel que han enriquecido su experiencia. Esperamos con ansias su próxima visita, con la esperanza de ofrecerle una vez más una experiencia verdaderamente memorable en nuestras instalaciones. Estaremos encantados de recibirle.Cordialmente, Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Polina,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again, Polina!Kindest wishes,Hotel Riu Palace Cabo San LucasOnline Reputation Manager