6/10 一般
Michelle
与家人出行
2026 年 1 月 3 日
满意：住宿条件和设施
不满意：服务设施
I like this property for its location and pet-friendly policy. However, the customer service at the front desk needs improvement.
The lady who checked us in was very unfriendly—no smile and not accommodating at all. We had booked three rooms for our family and had just arrived early after a long drive from our previous destination. We understood that early check-in might not be available, which was fine.
We asked another staff member if we could use the bathroom while waiting for our rooms. He was very kind and led us to what we believed was a public restroom. While we were using the bathroom, the front desk clerk gave us a disapproving look and told us that we were not supposed to be there. I politely explained that we were directed there by another staff member to use the restroom. The situation made us feel uncomfortable and was handled poorly.
Overall, the property itself is nice, but the front desk customer service experience needs significant improvement
Michelle
2025 年 11 月入住 2 晚
