¿Castle View Hotel acepta mascotas?

Sí, se aceptan perros y gatos en la propiedad.

¿Cuánto cuesta el estacionamiento en Castle View Hotel?

Este bed and breakfast no ofrece estacionamiento.

¿A qué hora es el check-in en Castle View Hotel?

Inicio de check-in: 15:00. Fin de check-in: 00:00.

¿Dónde se encuentra Castle View Hotel?

Este bed and breakfast se encuentra en Chepstow, a 2 km de Chepstow Museum y Valle de Wye. River Wye y Castillo de Chepstow se encuentran a poca distancia. Estación de tren Chepstow se encuentra a 8 min caminando.

Castle View Hotel: Comentarios, Precios y Fotos 2025

10/10 Excelente

Nicholas

Viaje en grupo

13 jul. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

Spacious rooms with big internal garden area. Quiet and nice area, in the middle of Chepstow. Contactless check in was fine and easy to follow. Good cooked breakfast in the morning. Perfect for our one night stay.

Se hospedó 1 noche en julio de 2025

6/10 Aceptable

Natalie

22 jun. 2025

No le gustó: Limpieza, servicios, condiciones de la propiedad

The property looks nice from the road,and is a good location, but it’s tired once you are beyond the first reception room . Carpets are stained and threadbare. The room was a good size but the lock was barely hanging on with loose screws. The bathroom was ok, but quality wasn’t great. No toilet roll holder. Overall very disappointing and not worth the money.

Se hospedó 1 noche en junio de 2025

10/10 Excelente

Katrine

11 jun. 2025

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

Super service!

Se hospedó 1 noche en junio de 2025

4/10 Malo

Alan

1 jun. 2025

No le gustó: Condiciones de la propiedad

I believe the new owners have been working hard to get this place back up to speed. I feel they still have a lot of work to do. Bed was from the 1970's, room felt a little damp and uninviting, bathroon needed renovating, the place felt tired and creaky.

Se hospedó 1 noche en mayo de 2025

6/10 Aceptable

Jamie

10 may. 2025

No le gustó: Condiciones de la propiedad

Se hospedó 1 noche en mayo de 2025

8/10 Bueno

Andrea

9 may. 2025

Se hospedó 1 noche en mayo de 2025

8/10 Bueno

Linda

29 abr. 2025

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones

Se hospedó 1 noche en abril de 2025

2/10 Terrible

Libby-Rose

Viaje familiar

9 abr. 2025

No le gustó: Limpieza y condiciones de la propiedad

Avoid this hotel, the room was dirty - there was a huge dent in the mattress.

Se hospedó 1 noche en abril de 2025

10/10 Excelente

Huw

27 mar. 2025

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

Nice place. Great location. Nice breakfast with super friendly service.

Se hospedó 1 noche en marzo de 2025

2/10 Terrible

Abigail

13 mar. 2025

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

RODENT INFESTATION. DO NOT BOOK.

PLEASE DO NOT STAY HERE. This hotel is the worst I have ever stayed in within the UK. The room smelt musty and has not seen a lick of paint for decades. There were holes in the walls; damaged, worn carpets and rusty pipes. The door lock was loose as it was missing some screws. But the worst part was MOUSE DROPPINGS on the table where the drinking glasses are kept, and on the single bed and the towels which were in a basket on the floor. This happened overnight as we were sleeping. Don’t expect a “Castle View” if you are put in the annexe at the end of the garden. The only view you get is a fence. The walls are paper thin, and you can hear every movement from the room upstairs including a very loud extractor fan. The whole hotel is dilapidated. There is rubbish stored in corridors, like old bits of carpet and cardboard which look like they have been there for months. There is no-one to complain to as the hotel is unmanned. We complained to the lady serving breakfast, and although she apologised, she said there was nothing she could do as she was nothing to do with management. Thank goodness we were only booked for one night. We sent an email to complain, but 4 days later we have had no response. I have no idea how this hotel gets good reviews – those people didn’t stay in the room we did! I hoped to get a response from the hotel, but I have had none. I have reported the rodent infestation to the local Environmental Health department.

Se hospedó 1 noche en marzo de 2025

2/10 Terrible

Cliente verificado

9 mar. 2025

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

Castle view

The hotel was convenient for the location for tourist attractions and the town. Beds were neatly made but no extra blankets. One side of king size bed was sloped and very uncomfortable and the other side springs were coming through. Very uncomfortable. Heating goes off at 8pm, room was like sleeping in a fridge. I had hardly any sleep first night as I was so cold. Inside and near the staircase and our room carpets were thread bear, covered in stains and musty smells. Our bedroom carpet was dirty, stained and threadbare and very old. Walls needed a coat of paint. Cobwebs everywhere, dead spiders too. Damp on the bathroom window seals and walls. The bathroom door was dirty and hook was breaking off the veneered wood door. Handle was dirty. Could do with updated to new carpets, painted walls, pelmets and cordless kettle and replace the 1970’s hairdryer. Replace lampshades and put pelmets around window and double glaze them. Put some extra touches like biscuits, herbal teas and small hotel toiletries. Photos on your website are not true to what’s it looks like. So glossy and inviting but we got the opposite. Very disappointing.

Se hospedó 2 noches en marzo de 2025

2/10 Terrible

Angela

9 feb. 2025

No le gustó: Servicio y personal y condiciones de la propiedad

Never stay at a hotel while filming is occuring

We checked into the castle view on Friday night to find a film crew still filming The owner was there who was very disorganised and it took ages to check in No apology for the disruption the film crew caused We settled into our room and decided to go out for some food We opened our door to complete darkness and had to walk in darkness to top of the landing to put on a light on to find the film crew still filming We were rushed out of the hotel by the crew There was loads of film equipment through out the hotel which appeared to be fire risk We had stayed in this hotel before but would never returning Our booking should have been cancelled by the owners when they decided to allow a film crew to use it

Se hospedó 2 noches en febrero de 2025

2/10 Terrible

Cameron

Viaje de negocios

31 ene. 2025

No le gustó: Condiciones de la propiedad

Se hospedó 2 noches en enero de 2025

10/10 Excelente

James

5 oct. 2024

Le gustó: Limpieza y servicio y personal

Se hospedó 1 noche en julio de 2024

6/10 Aceptable

Joshua

8 sept. 2024

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad

Se hospedó 1 noche en septiembre de 2024

10/10 Excelente

Js

24 ago. 2024

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Se hospedó 1 noche en agosto de 2024

6/10 Aceptable

Tina

18 ago. 2024

Needs a bit more tender loving care

This property is accommodation only and you deal with no people. You are given a code etc. I would assume as the builders are still about that this is a work in progress if that is the case then the poor condition of the rooms can be forgiven. Apart from that it was in the perfect location for us.

Se hospedó 1 noche en agosto de 2024

4/10 Malo

vikki

16 ago. 2024

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad

Se hospedó 2 noches en agosto de 2024

8/10 Bueno

Dave

16 ago. 2024

Le gustó: Limpieza y condiciones de la propiedad

A old place with some character.

Se hospedó 1 noche en julio de 2024

4/10 Malo

Helen

14 ago. 2024

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad

The property is a lovely old building. But you can see that it needs some investment. My room, the bathroom light has fallen off. In the bedroom the carpet was threadbare in parts. The skirting boards next to the bed and under the TV table were filthy. The paint was peeling off the windows. The bedding and towels, although they had been laundered had an awful musty smell. The bathroom was clean.

Se hospedó 3 noches en agosto de 2024

8/10 Bueno

Alex

12 ago. 2024

Le gustó: Comodidad de las habitaciones

Perfect for Chepstow Castle Events

I visited Chepstow for a concert at the Castle and this hotel was the nearest hotel to the venue. It's old, homely and comfortable The contact free check in was a little worry with no text coming through in the morning, but this was sorted easily enough by phone call. The hotel is being renovated at the moment and TBH the rooms need a little love from the carpets to the bathroom. Everything is comfortable though and the location is perfect.

Se hospedó 2 noches en agosto de 2024

2/10 Terrible

Max

2 ago. 2024

No le gustó: Servicio y personal

Needs work

The good parts: I had an acceptable sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place. Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best. I wasn't happy with the bathroom as the toilet brush was clogged and the shower didn't work. When I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left.

Se hospedó 1 noche en julio de 2024

2/10 Terrible

Max

30 jul. 2024

No le gustó: Servicio y personal

Missing the basics

The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place. Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The toilet brush is unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left. There wasn't an apology or refund forthcoming.

Se hospedó 1 noche en julio de 2024

2/10 Terrible

Max

30 jul. 2024

No le gustó: Servicio y personal

Room 8, not ready to be used, wrong to advertise

The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place. Unfortunately, room 8 was not up to scratch and wasn't ready to be used. During check-in I didn't receive all the codes I needed so they need to work on getting these out. The room didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The bog brush is an abject disgrace and grossly unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left. Personally, I wouldn't put someone in there if I had a guest room like that. I would take responsibility for my establishment and make sure the facilities are fully working, and I would at least apologise for the inconvenience and offer a refund. There wasn't an apology or refund forthcoming. I work in sales so I spend my time trying to solve people's problems. I'm just here on holiday trying to enjoy myself but find I've been rinsed for a room that's not fit-for-purpose. Find another place.

Se hospedó 1 noche en julio de 2024

8/10 Bueno

Sid

1 jun. 2024

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

Se hospedó 1 noche en mayo de 2024

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