“Unfortunately, the room was not very clean, and there were a lot of bugs throughout the room. Ants were especially noticeable, so if you are allergic to ants or are very sensitive to insects, I would not recommend staying here.
The cleanliness of the room definitely needs improvement, and the bug issue made the stay uncomfortable. That said, the staff was very nice and helpful. We got locked out of our room during our stay, and they were quick to help us get the issue resolved.”
“The pool is excellent, just the weather is not sunny most of the days. The major problem is transportation. It is difficult to call uber or taxi to come and pick us from the hotel, the place is a bit too far from Mactan downtown. The hotel staff is helpful for calling meter taxi for you, however, we met one taxi driver he insisted for a fixed price! Which is more than double of meter taxi. That day was a rainy day, we seemed didn’t have a choice, and we had waited for a taxi more than 20mins……
“The environment is nice but the PR Manager was the worst I have ever experienced throughout my extensive travel experiences in various countries. The booking staff need to level up the knowledge in water sports. If the facility is offered by the hotel, blaming on the tide for kayak is irrelevant because of misinformation. People plan ahead not find ad hoc taxi drivers for alternatives. But going outside is the same for water sports due to location and this resort is awesome for family but not……