8/10 Very Good! (1,445 reviews)
I came as a family with small children. I would not return to this hotel. We chose the all inclusive option. The food at the restaurant was amazing, service. The service there was spectacular. The Palm buffet had delicious food options, better than the buffet in by the main lobby. I was a little upset when Expedia stated that the hotel had a game room. I expected it to be factored into the all-inclusive stay however that was that extra charge so we didn’t utilize that too much. Also the reviews about towels is 100% accurate, I have never experienced such tightness with towels, both towels for the beach and towels in the room. It was a headache, trying to get fresh towels and towels by the pool were never available unless you got them in the morning. That’s something the hotel can most definitely improve on. Also, there is a need for a more palm umbrellas by the beach. By 7:00am, the shaded seats were all taken. Beach was amazing, I think they need more servers on the beach and it would be great if they would offer some food options by the beach as well. The only reason I would not return to this hotel is because I do not feel the hotel itself, amenities and service was worth how much we ended up paying.
Reviewed on Aug 27, 2026
