Cassaro Vacations from $1,059

We booked a room in June for a September 3-night stay. When we arrived at the hotel I was told there were no rooms available. I was redirected to stay at another hotel 15 minutes away. We met another couple who had the same experience. We believe they overbooked but did not tell either couple that this was the case. Very inconvenient, to say the least. The only redemption was that they offered us a free dinner and spa access after we sent a complaint to Hotels.com. They did not extend this offer to the other couple who were also sent away (probably because they hadn't booked through Hotels.com and did not send a complaint).

Spectacular hotel. As beautiful as can be. Views unlike anywhere on earth. Beautiful hotel. Fabulous staff. Amazing restaurant. The perfect place to fall in Love.

Beautiful balcony with garden view and we could also see Castelmola! Configuration of the room wasn't the greatest. There was no space to put our second luggage but we made it work. Shower had neon florescent lighting which was different. Also, didn't really care for the shower curtain, for an upscale hotel would think there would be a glass shower door. Loved the location, walk down the stairs and you arrive at the Duomo!

Everything was excellent!