Charter Alley Vacations from $1,054

The staff were pleasant, helpful and friendly and went above & beyond normal service, and we thank particularly Jay & Grace for their help. Our rooms were on the top floor, which if you have mobility issues could be a problem. However, on check-in Jay helped us up to the second floor with our luggage and did his best to make it less of a struggle. I would say for anyone who is disabled, this hotel is not for you. The hotel doesn’t have a lift, but we found out, it’s a listed building (built in the early 1800’s), so renovations are limited. Overall the sea view rooms are comfortable and clean, but the decor is very tired and the bathrooms could benefit from some general maintenance. The cleaning staff were very friendly too, and accommodated our request for extra pillows - lovely ladies. We had breakfast on our first morning, but our experience wasn’t great. The waitress was quite curt and seemed not to want to be there. The food was lukewarm and seemed to have been cooked long before it was served to us. Due to this, we opted to go out for breakfast on our second morning. Overall, the hotel was convenient for the hovercraft, and whilst it was a trek up Union Street hill, we did find out that the number 9 bus goes from the port up to the library where you can alight, leaving a short walk downhill to the Yelf’s, which is a lot easier on the knees! Many thanks once again to the lovely staff at the hotel and I hope this review will be helpful to future travellers to the IOW

The front staff was excellent. Unfortunately, the construction right outside my window was disruptive, though that may not have been the hotel's fault. Housekeeping hustled me out of the room right before checkout time which I found a bit not nice as I was already ready to leave and didn't need to be hurried out. (Additionally, the shower gel bottle was empty when I went to take a shower. I chose not to bring this to someone's attention as I had my own soap I could easily grab, but it's something the hotel could quality check should they want to after reading this review.) Great location!!

For the price this was an excellent hotel close to the centre. Check in staff were super helpful.

Hotel was excellent. Clean, great beds very modern and well furnished. Only downside was that our rooms had a main road at he side which had a bit of noise. Don't let this be an issue though. Still great

Little dated rooms, facilites under repair currently. Good bar and restaurant.