Chase Chalets

"Hotel was clean and as described. Underground parking was very tight even fr a small car. "

"Staff were friendly. Room was okay. There were silverfish in the sink and the sheets had blood stain on them "

"Location was adequate."

"The staff was very friendly and the views of the mountains and trees were beautiful. The room was spacious and clean with a comfy bed, big balcony and warm fireplace. We had a great stay. "

"We stayed a week in mid March. The room we initially stayed in was on level 4 but right at the end of the building, next to the Cahility. The music from next door started early at around 8am and went until 9:30pm. It was loud enough to hear it through the closed windows. On day 2 we asked to be moved, which the staff were happy to help. They were great, no arguments or additional charges. So overall it was a great stay."

"Had a booking and was supposed to arrive before midnight. However the road going west from Golden to Revelstoke was closed due to avalanche control. So, I had no choice but to stay in Golden overnight instead. Called next day explained the situation and they refused to not charge me for the night. It was clearly a case of unable to arrive at hotel. What sort of management decision to charge for an unexpected circumstance. I hope your hotel makes a good profit from an unethical business practice. I shall avoid your hotel and similar chain. Hope the public are aware of this."

"Good place to stay for a quick night sleep while driving through. Nothing fancy but a good night sleep. Pool area is outdated and could use some sprucing up "

"Our check in and out experience with the front desk staff was excellent and appreciated. Our room was spotless and quiet. The bed was super comfortable and we assume was quite new. Overall a perfect one night stay!"

"Beautifully clean"