United Airlines never got my checked bag down to Boutique Air, so Chad twice walked up to United to find out where my bag was and he told me that this was a common occurrence, unfortunately. Chad, then, assisted with my call to Expedia to get my flight changed to an earlier flight after United said they couldn’t do it due to needing a two hour leeway to get my bag there on time. Long story short, my bag was already on the plane, thanks to Chad. Sadly my bag was found on a cart outside of a United Airlines break room, since 12 noon.