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Reviews of Harrah's Cherokee Casino Resort

4 out of 5
Harrah's Cherokee Casino Resort777 Casino Drive, Cherokee, NC

4.2/5 Very Good

882882 verified reviews
Cleanliness
4.3/5
Cleanliness 86%
Staff & service
4.3/5
Staff & service 86%
Amenities
4.2/5
Amenities 84%
Property conditions & facilities
4.3/5
Property conditions & facilities 86%

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

Everything is right there on the property . And less than a mile you have gift shops fast food ,zoo area with the bears and the river scene is beautiful especially running around hotel
Stayed 2 nights in Jul 2020
0

5/5 Excellent

Stayed 1 night in Jul 2020
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean & spacious
Stayed 1 night in Jul 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2020
0

4/5 Good

Happy face iconLiked: Staff & service, room comfort

overpriced but good

For the price you pay, you don’t expect for mold to be around the tub. There’s wear and tear for sure and could stand to be cleaned a little better. Again, for $600 a night... you expect spotless. Loved the fact that you could t enter the property without getting temperature checked and EVERYONE wore a mask. That was enforced and not one person complained that we could see.
Stayed 1 night in Jul 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2020
1

2/5 Poor

Sad face IconDisliked: Staff & service

Not Worth The Price

Was disappointed with the room regarding the price of it. $11.77 for WIFI seems a bit ridiculous and no tv channels on the tv to view unless on demand. You don’t stay in the casino the whole time. I will stay at Harrahs in Murphy the next trip. It was welcoming and had more amenities.
Stayed 1 night in Jun 2020
0

5/5 Excellent

Stayed 2 nights in Jun 2020
0

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities

I accidentally booked a wrong date. I was drinking when I tried to book a day for the following week. Somehow I booked the next day. I called and tried to fix the mistake but was told I wouldn't get a refund. Expedia and Harrah's have proven themselves to NOT be customer oriented. I'm asking PayPal to help me but haven't received a response from them. I booked a wrong date, didn't check in, yet the response I've received is tough shit. Shame on Harrah's and Expedia for poor customer service during a pandemic.
Stayed 1 night in Jun 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service

It used to be against the law to wear a mask and try to get money from people... Just sayin
Stayed 1 night in May 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Since my husband’s diagnosis of cancer in January and covid in March, really needed a break. This was a great mini vacation. Thanks so much.
Stayed 1 night in May 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Every facet of Hospitality is done to the utmost degree of perfection.
Stayed 1 night in Mar 2020
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020
1

4/5 Good

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020
0

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

The fans could have work but they didnt. But experince was ok all together.
Stayed 2 nights in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Staff & service, amenities, property conditions & facilities

I can’t say anything bad. It was just fine to me. My wife and I had a great! I wish it was closer to Knoxville, Tennessee. Lol
Stayed 1 night in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020
0

2/5 Poor

Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service

Clean but some members of the staff were rude at the check in
Stayed 1 night in Mar 2020
0

2/5 Poor

Sad face IconDisliked: Cleanliness

Very sad 30th birthday let down!

Our room was not as clean as it should have been. The lamp shade had multiple stains on it. The tv remote wouldnt work. I had to down load an app to be able to watch it. The floors didnt look like they had been Vaccuumed in awhile. You would think getting the best room they offered it would be amazing. I chose this location to celebrate my 30 birthday and to say I was let down is an understatement. When you make a room look one way in pictures and another when you rent a room is wrong. We stayed 2 years ago in mountain tower. It was amazing compared to this and half the price. Due to this experience I dont think we will be back.
Stayed 2 nights in Mar 2020
0

2/5 Poor

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities

Stayed 1 night in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved being able to check in and out on the kiosk. The free valet was also a plus!
Stayed 1 night in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was Great

Our room was very luxurious. Super clean. We ate at the Casino “Brio”. It was wonderful. Everyone was friendly and courteous. I would stay there again.
Stayed 1 night in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities

I love this hotel. Clean and comfortable rooms. So many places to relax, eat and enjoy. What I didn't like is this particular cashier in the food court inside the casino who has a mohawk haircut and it's florescent green. The attitude he has while ringing you up. He treats you like he really doesn't want to handle your transaction. Also it would be nice if they provide better signs and directions for we encountered many who were lost getting off the elevators. They should use closed captions on the cafeteria TVs so you can at least get a idea of what they are saying if they keep the TVs on silent there.
Stayed 1 night in Mar 2020
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2020
0

5/5 Excellent

Stayed 1 night in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Internet not reliable
Stayed 1 night in Mar 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities

Stayed 1 night in Feb 2020
0

5/5 Excellent

Stayed 1 night in Oct 2019
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

A map of the property in the room would have been helpful. It was difficult trying to figure out how to get somewhere. The room was very large and nice. Temperature control was a bit tricky; it got a bit cold at times.
Stayed 3 nights in Feb 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

I love the self check in and out kiosks. What i didn't like was that the room didn't have a microwave. Everything else was very nice.
Stayed 2 nights in Feb 2020
0

3/5 Okay

Stayed 2 nights in Feb 2020
0

5/5 Excellent

Stayed 1 night in Feb 2020
0

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Complimentary valet and bellman services was very helpful. Room service was very good.
Stayed 1 night in Feb 2020
0

4/5 Good

Happy face iconLiked: Staff & service, amenities, property conditions & facilities

Hands down the river running through property was beautiful
Stayed 1 night in Feb 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020
0

5/5 Excellent

Stayed 1 night in Feb 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020
0

4/5 Good

Stayed 1 night in Feb 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2020
0

3/5 Okay

Happy face iconLiked: Staff & service

The property would've been nicer if the overall flow would've been family friendly. The food court was in the casino so we couldn't eat there at all. The only family friendly amenity, bowling and arcade, was only accessible by going to the farthest end of the property and walk outside the hotel with no awning to get back inside to the bowling/ arcade room.
Stayed 2 nights in Feb 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service

Very convenient everything we wanted was right there.
Stayed 1 night in Feb 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020
1

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful facility with excellent amenities. Loved the dinner buffet AND the breakfast buffet. Casino is great. Our room was spotless. We will definitely return.
Stayed 1 night in Jan 2020
0

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020
0

4/5 Good

Happy face iconLiked: Cleanliness

Stayed 2 nights in Jan 2020
0