3/5 Okay
Verified traveler
Traveled with family
7 Jun 2021
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this hotel 6 times-4 times pre-covid and twice this year (3/2021 and 6/2021). We adore visiting the Biltmore estate and visit at least once a year. The village hotel has always been excellent, the location is a lot more convenient than the inn, and it’s usually a little less $. Every previous visit has been great- including our March visit- even with all of the covid restrictions. Our most recent visit (may 30th-June 2nd) was very disappointing. Check in was easy and the staff was very friendly. The room was clean and ready. Then my son gets a tissue and pulls the last one out of the box- the only box in the room. There also are no coffee cups-the individually wrapped disposable kind. I call down the front desk to request both items. An hour and a half later, still no tissues or cups. I call back to check on my request and the front desk worker kindly brings the items to us. The next morning I realize there are no shower caps or shampoo and we are almost out of toilet paper. The man that answered at the front desk informed me that those items were available at the reception desk and I could come and get them if I wanted them. WHAT? The whole reason that I need the shower cap is because I am not dressed and have not showered! Not to mention that for $350 plus a night, the items should have been in the room to begin with! I don’t usually mind grabbing items myself but for this price? There were a few other minor incidents as well but I’m out of space :(
Stayed 1 night in Jun 2021