Ratings based on 875 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Deptford, NJ

Posted Dec 10, 2017
When going out to dinner or a club use uber. We where going out to dinner and asked for a ride to Philadelphia. We got a Car service and it cost $75.00. We got a uber ride back and it cost us $17.00.
Comment from Hotel Management
Dec 11, 2017 by reviewresponder, Hotel Management
Dear John, We appreciate your feedback and look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh, PA

Nice hotel to visit Philadelphia.

Posted Dec 4, 2017
Stayed one night here to visit Philly on Weekend. Booked one room with king-sized bed for one night at ~$100. Overall worth the money spent.
Comment from Hotel Management
Dec 4, 2017 by reviewresponder, Hotel Management
Dear DC, We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon when you return to the Philadelphia area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from MD

nice hotel close to philly

Posted Nov 22, 2017
Pros: wonderful hotel great views
Cons: nothing much
Location: good food options
I like the hotel. It's close to shopping food and you can get to Philly in 15 mins. However you can't make left turns off of the main highway.
Comment from Hotel Management
Nov 28, 2017 by reviewresponder, Hotel Management
Dear Ki, We are delighted to hear that you enjoyed your stay with us and our close proximity to Philadelphia, shopping, and restaurants. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
1 out of 5
by A verified traveler from Cherry Hill, NJ

Stay away

Posted Nov 20, 2017
Terrible service. Horrible staff. Non-operating laundry room. Overused beds.
Comment from Hotel Management
Nov 27, 2017 by reviewresponder, Hotel Management
Dear marie, We do apologize for any issues you encountered during your stay with us. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Good hotel

Posted Nov 19, 2017
Professional and helpful staff. Recommend it you are in Cherry Hill.
Comment from Hotel Management
Nov 20, 2017 by reviewresponder, Hotel Management
Dear QB, We are delighted to hear that you found our staff to be professional and helpful. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
1 out of 5
by A verified traveler from Fairfax Station, VA

Money Stolen from my suitcase

Posted Nov 17, 2017
Pros: Nothing, they literally stole from me and then lied to me.
Cons: Management.
I honestly have never felt so violated by a hotel. I stayed there with my husband for a miniature convention. We specifically brought $300.00 cash to spend at vendor tables. We both knew that we had exactly 3 $100.00 bills. We looked for a safe in our room to put the money in. There was no room safe!!! So I put the money in my suitcase for safe keeping until the vendor tables opened. We went out to Lunch and explored around town. We came back to go to the convention and looked for our money. When we pulled it out of the suitcase, there was only $200.00! Needless to say, I was very upset. I was more upset about someone going through my stuff than the money. We talked to a manager that did a room key audit. While we were out, TWO people came into our room. The cleaning lady and a "room inspector." The manager assured me that neither of them would do this and he would refund me for one of our night stays. I am pretty sure he said this just to get me out of his office. Since giving his word to me, the refund has been denied by the same manager and he refuses to return my phone call. I am currently opening a police investigation. I am not as upset about the money as how I was treated at this hotel. I have really never experienced something like this before and I have been in hotels all around the world. In the end, what was supposed to be a fun and rare get away for my husband and I, turned into a negative memory with me feeling very violated. BEWARE!!!!!!
Comment from Hotel Management
Nov 21, 2017 by reviewresponder, Hotel Management
Dear Katy, We do apologize that you felt violated during your stay with us and understand your frustration. We take any matter of safety very seriously when it comes to our guests, and it is our understanding you chose not to contact the police to investigate this matter further. Our management team has processed your refund, we have not refused it. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler from Montreal

Noisy room

Posted Nov 16, 2017
Room had a background rushing air/water sound that was very irritating which woke me up often.
Comment from Hotel Management
Nov 16, 2017 by reviewresponder, Hotel Management
Dear Ed, We do apologize for any issues you encountered with the condition of your room. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from NC

Decent hotel for the price

Posted Nov 13, 2017
Cons: HEAT. It was ridiculously cold. We wore our coats the entire time, and both of us caught colds as a souvenir of our trip to NJ.
The heat did not work. We were offered blankets and apologies, but that is all.
Comment from Hotel Management
Nov 16, 2017 by reviewresponder, Hotel Management
Dear C, We do apologize for any issues you encountered with the heat in your room. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Great Stay!

Posted Oct 30, 2017
I thought this hotel was really nice. My room was roomy and clean. The room decor was modern. I think the bathroom could use a teeny bit of updating (hate that there's carpeting by the sink), but everything worked. The people that worked there were all very nice and accommodating. The hotel restaurant Embers was good. GREAT breakfast buffet and I ate dinner there twice and it was good both times. My only complaint was that the seats in the restaurant NEED to be re-upholstered....they were SO stained! Especially by the booths. The hotel is only a 10 minute car ride to the nearest PATCO station...which from there is only a 15 minute ride to Philly. Great shopping nearby as well. All in all, would totally recommend!
Comment from Hotel Management
Nov 1, 2017 by reviewresponder, Hotel Management
Dear Sarah, We are happy to hear that you enjoyed your stay with us, the comfort of your room, and Embers restaurant. We are actually in the process of planning a renovation of our restaurant. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Its my go to hotel when I'm in the Cherry Hill area. Great location nice view of the city people are always nice
Comment from Hotel Management
Oct 30, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We are delighted to hear that we are your go to hotel when visiting Cherry Hill. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill