Ratings based on 866 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Good hotel

Posted Nov 19, 2017
Professional and helpful staff. Recommend it you are in Cherry Hill.
1 out of 5
by A verified traveler from Fairfax Station, VA

Money Stolen from my suitcase

Posted Nov 17, 2017
Pros: Nothing, they literally stole from me and then lied to me.
Cons: Management.
I honestly have never felt so violated by a hotel. I stayed there with my husband for a miniature convention. We specifically brought $300.00 cash to spend at vendor tables. We both knew that we had exactly 3 $100.00 bills. We looked for a safe in our room to put the money in. There was no room safe!!! So I put the money in my suitcase for safe keeping until the vendor tables opened. We went out to Lunch and explored around town. We came back to go to the convention and looked for our money. When we pulled it out of the suitcase, there was only $200.00! Needless to say, I was very upset. I was more upset about someone going through my stuff than the money. We talked to a manager that did a room key audit. While we were out, TWO people came into our room. The cleaning lady and a "room inspector." The manager assured me that neither of them would do this and he would refund me for one of our night stays. I am pretty sure he said this just to get me out of his office. Since giving his word to me, the refund has been denied by the same manager and he refuses to return my phone call. I am currently opening a police investigation. I am not as upset about the money as how I was treated at this hotel. I have really never experienced something like this before and I have been in hotels all around the world. In the end, what was supposed to be a fun and rare get away for my husband and I, turned into a negative memory with me feeling very violated. BEWARE!!!!!!
2 out of 5
by A verified traveler from Montreal

Noisy room

Posted Nov 16, 2017
Room had a background rushing air/water sound that was very irritating which woke me up often.
Comment from Hotel Management
Nov 16, 2017 by reviewresponder, Hotel Management
Dear Ed, We do apologize for any issues you encountered with the condition of your room. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from NC

Decent hotel for the price

Posted Nov 13, 2017
Cons: HEAT. It was ridiculously cold. We wore our coats the entire time, and both of us caught colds as a souvenir of our trip to NJ.
The heat did not work. We were offered blankets and apologies, but that is all.
Comment from Hotel Management
Nov 16, 2017 by reviewresponder, Hotel Management
Dear C, We do apologize for any issues you encountered with the heat in your room. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Great Stay!

Posted Oct 30, 2017
I thought this hotel was really nice. My room was roomy and clean. The room decor was modern. I think the bathroom could use a teeny bit of updating (hate that there's carpeting by the sink), but everything worked. The people that worked there were all very nice and accommodating. The hotel restaurant Embers was good. GREAT breakfast buffet and I ate dinner there twice and it was good both times. My only complaint was that the seats in the restaurant NEED to be re-upholstered....they were SO stained! Especially by the booths. The hotel is only a 10 minute car ride to the nearest PATCO station...which from there is only a 15 minute ride to Philly. Great shopping nearby as well. All in all, would totally recommend!
Comment from Hotel Management
Nov 1, 2017 by reviewresponder, Hotel Management
Dear Sarah, We are happy to hear that you enjoyed your stay with us, the comfort of your room, and Embers restaurant. We are actually in the process of planning a renovation of our restaurant. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Its my go to hotel when I'm in the Cherry Hill area. Great location nice view of the city people are always nice
Comment from Hotel Management
Oct 30, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We are delighted to hear that we are your go to hotel when visiting Cherry Hill. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler

pretty good

Posted Oct 28, 2017
Pros: Location
Cons: change carpeting in room
Location: Very good
No problems and great buffet breakfast. Also the employees in hotel and restaurant were very nice
Comment from Hotel Management
Oct 30, 2017 by reviewresponder, Hotel Management
Dear Mark, We are very happy to hear that you enjoyed your stay with us and the breakfast buffet. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from erie pa

Marginal at best

Posted Oct 19, 2017
Very limited staff, especially for check in. Room was very loud. ( staff or maintenance ). Thermostat didn’t work and remote was GROSS!!
Comment from Hotel Management
Oct 20, 2017 by reviewresponder, Hotel Management
Dear jom, We do apologize for any issues you encountered with the maintenance and cleanliness of your room. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Nice hotel, clean

Posted Sep 10, 2017
Very nice view of the cooper river and Philadelphia sky line. The hotel staff were friendly, accommodating .the room clean nut the only thing is the bathroom could be up dated a little. The hotel is located close to a lot of shops,restaurants and the Cooper Rive Park
Comment from Hotel Management
Sep 11, 2017 by reviewresponder, Hotel Management
Dear Geo, We are delighted to hear that you enjoyed your stay with us and the view of the Philadelphia sky line. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 8, 2017
Clean spacious and a big lookout window. I enjoyed my stay here. Don't have one bad thing to say about it
Comment from Hotel Management
Sep 11, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill