Hotel Rancho Encantado

Photo gallery for Hotel Rancho Encantado

Interior Entrance
Private beach, rowing
Private beach, rowing
Private beach, rowing
Outdoor pool

Overview of Hotel Rancho Encantado

Hotel Rancho Encantado

2.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Carretera Federal 307 Km 24, Bacalar, QROO, 77930

Explore the area

  • Popular LocationLaguna Bacalar Ecological Park3 min drive
  • Popular LocationPolytechnic University of Bacalar4 min drive
  • Popular LocationFort of San Felipe4 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)38 min drive

Choose dates to view prices

About this area

Bacalar

Located in Bacalar, Hotel Rancho Encantado is on a private beach. Fort of San Felipe is a local landmark, and the area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Discover the area's water adventures with scuba diving and sailing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Laguna Bacalar Ecological Park - 3 min drive
  • Polytechnic University of Bacalar - 4 min drive
  • Fort of San Felipe - 4 min drive
  • Canal de los Piratas - 5 min drive
  • Municipal Spa of Bacalar - 6 min drive

Restaurants

  • Los Hechizos — 1 min walk
  • Cocina Orizaba — 4 min drive
  • La pina — 4 min drive
  • El Manatí — 4 min drive
  • Bote de Leche — 4 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive

About this property

Hotel Rancho Encantado

Hotel with private beach, full-service spa
Spend the day relaxing on Hotel Rancho Encantado's private beach or pampering yourself at the hotel's full-service spa. All 32 rooms feature conveniences like refrigerators and coffee makers, plus ceiling fans and safes.
Hotel Rancho Encantado offers 32 air-conditioned accommodations with safes and ceiling fans. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM–11:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge

Things to do

  • Canoeing
  • Full-service spa
  • Outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference space (1216 square feet)
  • Meeting room

Outdoors

  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Massage/treatment rooms
  • Spa open daily

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Iron/ironing board (on request)
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 3 years old or younger stays free when using existing bedding
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 480.00 per person (roundtrip)
  • Airport shuttle fee per child: MXN 480.00 (roundtrip), (from 2 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 10:00 PM
One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 13 years old are not allowed in the spa

Property is also known as

Hotel Rancho Encantado
Hotel Rancho Encantado Bacalar
Rancho Encantado
Rancho Encantado Bacalar
Rancho Encantado Hotel Bacalar
Rancho Encantado Laguna Bacalar
Hotel Rancho Encantado Hotel
Hotel Rancho Encantado Bacalar
Hotel Rancho Encantado Hotel Bacalar

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 522 out of 739 reviews
5 - Excellent 71%
Rating 4 - Good. 171 out of 739 reviews
4 - Good 23%
Rating 3 - Okay. 28 out of 739 reviews
3 - Okay 4%
Rating 2 - Poor. 11 out of 739 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 739 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel! Nice landscaping located on the lake. Free use of paddleboards and Kayaks. Hotel is very clean and staff are great. The hotel is practicing good covid protocals
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service
Nice hotel. Well located. Good food. Poor service (no service in pool area & very slow restaurant service). It was raining and the roof was leaking a considerably amount of water, tables needed to be moved to avoid it. We took a free kayak ride and the lagoon boat trip was worth it (a little bit more expensive than outside, but you save time looking for one). Excellent massage service! in a nice cabanna with window floors.
Stayed 2 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice eco hotel. It was a last minute reservation and they came through for my family and I.
Stayed 1 night in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place on the lagoon
Had a problem with an A/C but they immediately helped and moved me to a different and better room. Definitely get one of the superior rooms on the lagoon.
Stayed 2 nights in Jun 2021