El Refugio Hotel Colca

Property class: 3

Choose dates to view prices

Consider a stay at El Refugio Hotel Colca and take advantage of free full breakfast, a terrace, and a coffee shop/cafe. Free WiFi in public areas is available to all guests, along with a garden and an arcade/game room.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Restaurant
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

A hotel room with two beds, wooden flooring, a balcony, and a green wall.

Single Room

  • Mountain view
  • 301 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, wooden flooring, a balcony, and a green wall.

Double Room, 2 Double Beds

  • Mountain view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room

A room with two beds, a wooden ceiling, and a door leading outside.

Triple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Double Room

A bedroom with a wooden bed, green walls, a bedside table, a hanging robe, and a small table with a fan.

Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

A bedroom with a wooden bed, a wooden desk, a mirror, and a staircase.

Family Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
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About the neighborhood

Located in Chivay, El Refugio Hotel Colca is in the mountains and on the riverwalk. The area's natural beauty can be seen at Thermal Baths of La Calera and Cerro Yurac Ccacca, while Museum of Yanque and Museo Yanque are cultural highlights. Visit our Chivay travel guide
Map
Valle del Colca, Chivay, Arequipa, 4145

What's nearby

  • Chivay Arena
    10 min drive - 2.6 miles
  • Astronomical Observatory
    10 min drive - 2.8 miles
  • Cathedral Of Chivay
    10 min drive - 2.8 miles
  • Museo Yanque
    11 min drive - 3.2 miles
  • Museum of Yanque
    11 min drive - 3.2 miles

Getting around

  • Arequipa (AQP-Rodriguez Ballon Intl.)
    163 min drive

Restaurants

  • El Remanso Del Colca
    2 min drive
  • El Horno
    3 min drive
  • Peña Show "Tusuy Wasi
    3 min drive
  • Casa Andina Standard Colca
    3 min drive
  • Urinsaya Buffet
    3 min drive

About this property

El Refugio Hotel Colca

  • Hotel in the mountains
  • You can look forward to free full breakfast, a terrace, and a coffee shop/cafe at El Refugio Hotel Colca. Free WiFi in public areas is available to all guests, along with a garden and an arcade/game room.
  • You'll also find perks like:
    • 2 outdoor pools
    • Free self parking
    • Smoke-free premises, tour/ticket assistance, and a front-desk safe
    • A 24-hour front desk, barbecue grills, and a billiards/pool table
  • Room features
  • All guestrooms at El Refugio Hotel Colca offer comforts such as bathrobes.
  • More amenities include:
    • Bathrooms with rainfall showers and shower/tub combinations
    • Balconies or patios, heating, and daily housekeeping

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Frequently asked questions

Does El Refugio Hotel Colca have a pool?

Yes, this property has 2 outdoor pools.

Is El Refugio Hotel Colca pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at El Refugio Hotel Colca?

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM.

What time is check-out at El Refugio Hotel Colca?

Check-out is at 11:00 AM.

Where is El Refugio Hotel Colca located?

Situated on the riverwalk, this hotel is within 3 mi (5 km) of Chivay Arena, Astronomical Observatory, and Cathedral Of Chivay. Museum of Yanque and Church of Yanque are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

El Refugio Hotel Colca Reviews

7.2

Good

8.0

Cleanliness

8.6

Location

7.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 4 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 2 out of 12 reviews
Rating 4 - Poor. 2 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

Reviews

Verified review

10/10 Excellent

Beautiful setting. Peaceful. Relaxing.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and relaxing place!

Beautiful location, the hot springs were wonderful and there's access to the river. Staff was very nice and accommodating even though our Spanish is terrible. They helped us connect with our tour to Colca Canyon in the morning. Breakfast buffet was nice. The room was cozy and comfortable.
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nestled in the gorge of the Colca

The hotel worked really well for our family. The family suite had amazing views and space for children and adults. While in the thermal bath the pet baby alpaca came by watch to the children's delight. We enjoyed meals and found the staff friendly and accommodating. Finding hot water bottles in our beds was a delight.
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty bathroom and room expensive price for what you get
Stayed 2 nights in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel and surroundings were beautiful. Location was great and restaurant staff was super friendly. The lady who did our check in and check out was not so friendly and she kept our passports and forgot to give them back. The hotel called our tour guide and thankfully we were at the canyon and able to return to Chivay to retrieve it. The tour guide said that this is a common occurrence at this hotel and a major inconvenience. Management needs to address this issue. Otherwise the hotel was wonderful.
Stayed 1 night in Jan 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ужасный отель.

Отопления нет. Номера ледяные. В ресторан через улицу. Завтрак очень скуден. Один из самых плохих отелей за все времена.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chivay

Good starting point for Colca by car
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Älteres Hotel mit kleinen Extras

Das Hotel ist schon einige Jahre älter. Es wird aber liebevoll gepflegt inkl. toller Grünanlagen. Die Zimmer sind groß, Ausstattung etwas in die Jahre gekommen (Heizer muss dringend ausgetauscht / geprüft werden) aber meist funktionstüchtig. Die Wärmeflasche abends im Bett ist toll und wir haben uns sehr über die Extraportion Wärme gefreut. Die heiße Quelle war bei unserem Besuch eher lauwarm und auch nicht so super einladend - vieleicht auch weil wir vorher bessere besucht haben. Das Frühstück ist durchschnittlich und macht satt. Das Abendessen hingegen ist sehr lecker und hat uns begeistert. Wir würden auf jeden Fall wieder kommen da Preis-Leistung auf jeden Fall stimmen.
Stayed 2 nights in May 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We arrived in pouring rain and needed to haul our stuff a considerable distance down rocky stairways to get to reception. To make matters worse my husband was sick. This was the low point of our trip. The building structures were lovely but the service was lacking. Finishing touches just were not there even tho hot water bottles were deliver ed. Try to get a taxi it Yanque- interesting place to walk about.
Stayed 2 nights in Apr 2018
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities

Reclamo de forma de pago por la estadia

Tengo que manifestar mi desacuerdo con la política de pago, ya que fui con un grupo familiar y reserve 2 días, pero en el primer día uno de los integrantes del grupo sufrió un accidente, en la poza termal y teníamos que regresar a AQP, pedi cancelar y me indicaron que la reserva era por dos días y se tenia que pagar completo, después de aceptar esto y proceder a pagar con mi tarjeta Diners no aceptaban el cobro en dolares y procedían al cambio en moneda local a un valor muy alto, esto me obliga a cancelar al contado en dolares , cada cliente debe tener la opción de pago en cualquier moneda mas si es turista!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2018