“Good location near shopping mall and market. The room was spacious and comfortable but we needed to climb up the stairs with our heavy luggage. Dinner was delicious.”
“Poor room and equally poor dinner. I got money off the bill. Avoid the Willow room which was a sauna and directly over the kitchen exhaust. Did not use the pool.”
“Convenient for parking but general state of property was poor. In need of some updating. Carpets were grubby everywhere and our room was very hot though they did provide a fan. Unfortunately we were bitten by mosquitoes in the room.
The bar was only opened for limited hours. We did not eat in the restaurant though a fellow guest said to us his experience was not good. Poor quality food and bad service.”
“BED BUGS!!!!!! Room 9 infefected with BED BUGS!! Bitten alive staying in room No9! AVOID
I reported this expecting the hotel to take it seriously, deep clean the room, and protect future guests. Unfortunately, the response was shocking. Receptionist, couldnt care less, said unsure what the policy is and someone would call me back. 1x week later no phone call or communication. Called back again, receptionist this time did apologise, but said the duty manager is very busy with event this weekend……