2/10 糟糕
Andrea
与家人出行
2026 年 1 月 12 日
满意：服务设施
不满意：住宿条件和设施
The woman who checked us in was the most rude person I have ever had to deal with at a hotel. She did not greet us when we approached the desk, she barely looked at us and spoke in one word commands, "name", "ID", etc. I had booked 2 rooms for myself and my Dad, when my dad checked in, she charged my card without asking them if she could. I had chosen "pay at property" when I booked the rooms so that they could use their card to pay for their own room. When they requested to do so, she said that they should have said something earlier (literally minutes had gone by) and that she had already charged my card and could not "go back". Later, when I checked in, I tried to question this because it was not how I had requested the booking to be, she literally rolled her eyes at me and said that "the person who booked should have made that clear". I told her that I was the person who booked and that I had made that clear. She argued with me and said that I "bit her head off", which is absolutely did not do. I was just trying to find out why my instructions were ignored. She was so rude and mean that I was afraid to continue to inquire about this matter. If I were not able to afford both of those rooms, this would have been a bigger deal, but I dropped it because I could. Some people could not have, though and this could have been devastating. She did not care, though, at all! She never once apologized for the mistake. She blamed ME! This was so unprofessianal!
Andrea
2026 年 1 月入住 2 晚
