2/10 Terrible
Sondra
Traveled with group
Jul 24, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
July 19th, 2024 It started fine. We stayed there so we could walk to the venue, distance was perfect for walking and we only had to take bare minimum, no car keys, nothing but room key and money in pockets.
Ok, so we get back to room after concert, room key will not work, we go to office and the extremely rude lady acted like we were such a bother. She said she didn’t have a master key, lied! She made us several keys to try approx 6 times. She then walked off to check a room we could have, WITH a master key. So we get to this room and it was dirty, by this time it was 2:00am and we’re just wore out. Over 2 hours and we can finally lay down. No food, no keys to go get food. So frustrating. Her attitude was awful! We woke about 7 am and went to desk. Luckily someone different was there and he (OMAR JAMES) was very sympathetic and apologetic, super nice! I wish I knew her name, needs lessons on customer service, especially when there’s 2 women with no access to their belongings and/or even a bed to lay on. Omar worked very hard to get us in the room and made sure my refund got issued. Oh…it was my 60th birthday celebration and couldn’t even enjoy a few beers with my bestie and relax after the concert. Never again!!
Red Roof needs to teach her a few things!!! Or get rid of her
Sondra
Stayed 1 night in Jul 2024