Concepcion Volcano Tours

The place itself is nice. If you’re a foreigner make sure to ask questions for the check out process. No one informed me of anything while check in. They will assume you know it all. Food was ok. Staff members were not as friendly.

The staff at this place treat you like royalty. It’s such a private and intimate setting surrounded by nature. One of the best experiences!

STAY AWAY!!!! Fraud!!!! The day we arrived- there was no food in the restaurant- it was closed at 5.30 pm while the brochure said dinner time 5-8pm- 2- over the span on 3 days out of the 8 day reservation there were several times when the cook came late- they literally didint make breakfast- even though our booking included breakfast in our reservation. The last day is when I got fed up since I have little kids 10, 14 and we were hungry since 11 and there were no restaurants nearby. 3- Attached is the brochures they provided after the reservations were made on expedia almost NONE OF THOSE ACTIVITIES WERE IN PLACE, 4- The kitchen was barely stocked and the employee came "after the restaurant was supposed to be open" i saw the ONLY employee walk in at 8 am while thy states kitchen was open for breakfast from 8-10 am 90 % of people waited on an average of 1.5- 2 hours because there was ONLY one employee in the kitchen. 5- In our 3 days stay we were not given dinner and break fast on two separate occasions. They lied about the sunset cruise that i booked for my family- it was a small life saving/evacuation boat and not a "cruise" they drove us in the ocean without any tour guide and dropped us back. 6- I paid for an 8 day stay and we left the place 3 rd day morning because they failed to serve breakfast. and that was not the first time they let customers go hungry. 7- they advertise the spa- its closed! ****FRAUD** won’t refund!