Cook Lookout Tours

If you are looking for a relaxing holiday then this will suit you. The staff were all superb, friendly, helpful and genuinely nice. The main building, reception/ restaurant area is well maintained. The resort had snorkels, paddle boards and life jackets - all of which I used and were great to use to break up the day. The walks around the island are really nice and not too strenuous. We stayed in the Ocean View Bure which now doesn’t really resemble the photo/s on the website. There is no t.v, radio, wall unit, rug and the bed is now mattress and base. There is a safe but we couldn’t locate the key. Further to that there is quite a few broken floor tiles which were spoken of in previous reviews, the bathroom door sticks on the floor and one of the floor tiles can be fully removed. The room was tidy and cleanish. On day 1 after having a shower (shower head is poor) I used the floor towel to wipe up water on the floor and the towel came up with really dirty marks where I wiped. The decking around the outside of the room when wet is dangerous. The dirt and grime from the overarching trees and plants on the decking has formed like a sleet that when wet is really slippery. I slipped on a few occasion's. Overall, the venue and equipment needs an investment in maintenance.

Our stay was just ok. The trash was still full and in the kitchen from the previous guest, there were dead roaches, there were dirty popsicle sticks by the pool. The coffee machine didn’t work either. A staff member did drop a different one by after I let them know. We also had the doorbell ring at 2am and wake everyone in the house… apparently this is common when the batteries run low? Seems like they should be routinely changed to prevent that from occurring. None of these issues are big, but combined are quite a few blunders considering we paid top dollar to stay here.