“This is quite a difficult review to write. On one hand, we had a small problem with the hot water(which was fixed promptly in the middle of the night) and the catering could be a bit slow at times. On the other hand, most of the staffs here would take every opportunity to make your stay better. Promptly responding to each of our request and providing knowledges about the islands and wildlifes. And most importantly, the island itself is just so unreal. Every spot you go, every activities you……
“This is quite a difficult review to write. On one hand, we had a small problem with the hot water(which was fixed promptly in the middle of the night) and the catering could be a bit slow at times. On the other hand, most of the staffs here would take every opportunity to make your stay better. Promptly responding to each of our request and providing knowledges about the islands and wildlifes. And most importantly, the island itself is just so unreal. Every spot you go, every activities you……
"Unauthorized Charging & False Accusation - A Serious Warning to Future Guests!
I am writing this review with extreme disappointment and frustration to warn potential guests about the unethical and unprofessional practices of this hotel. My recent stay concluded with a shocking violation of my consumer rights and complete disregard for basic hospitality standards.
On the day of checkout, the hotel charged my credit card WITHOUT my prior knowledge or consent, under the false pretext that I had damaged their television. Let me be very clear: I did not cause any damage to the TV, and the hotel has failed to provide any evidence to support their accusation.
Despite my repeated attempts to resolve this matter respectfully through communication with the management, they refused to reverse the charge and insisted on holding me responsible without proof. This is not just poor customer service—it is a serious case of unauthorized transaction and defamation.
Key issues that make this situation unacceptable:
1. Unauthorized deduction: They processed a payment without my approval, which is a breach of trust and possibly illegal.
2. Baseless accusation: I was falsely blamed for damaging property, with zero evidence provided.
3. No accountability: The management showed no willingness to investigate fairly or admit fault.
DO NOT RISK STAYING HERE unless you are ready to pay for unknown expenses. "