We arrived at the hotel and nobody was at the office even though there was “open” sign. We were waiting about 20 minutes with the other couple, making so many phone calls to the phone number we were provided. Apparently what we found out later, the lady who was supposed doing her work at the office was at her small apartment at the building next to the office. Finally she arrived like nothing happened. We booked a night there for 2 adults and 2 children, we went to the room and there was 1 queen bed and the other was twin size, so apparently we wouldn’t be able to fit in there with our kids. We went back to the office, she gave us another room with 2 queen beds and she charged us another time without even saying anything and she didn’t give us refund from the first room. Next morning my husband went to get a toilet paper because the night before was only this one roll, the lady wasn’t at the office again and we wanted to check out she was still there, it was after 9 in the morning. She supposed to be at the office but apparently she’s not most of the time because she stays at her place n st to the office. Very unprofessional and whoever is the owner of this place, they should fire her. The room was dirty, really old furnitures, dirty spots on the chairs, disgusting. Website pictures of the rooms totally different than in reality.