“Aside from the initial contact that we had at reception, the staff was not that welcoming. We also had a couple of concerns about our room. One is there was a leak on our terrace that had been going on for some time from the pool area above. We pulled up the turf and the concrete underneath was covered in a black residue and there had been no rain there for months. We accidentally spilled something on the floor and so we ripped it up with the bath mat and the bath mat was v dirty which made us……
“During my recent stay at Rixos Dubrovnik, I booked the top-tier Spa Suite, expecting a genuine five-star experience.
Unfortunately, nearly every interaction fell short: examples:
- At checkout, I waited over 25 minutes for a bellboy despite multiple reminders until our butler stepped in and we nearly missed our flight
- At breakfast, a manager passed a simple coffee request to a trainee, and only after multiple repeats did the butler fix it.
- A pre-booked dinner request at their restaurant……
“The room is clean and cozy. Perfect for us (2 adults 2 kids). The location is quite good too. Few minutes taxi to old town.
The only complain I had was that the water is too slow. ”
“Wonderful hotel. Warm greetings, amazing view. Got bus to old town right in front of hotel. Free parking. We enjoyed the buffet dinner, jacuzzi and sauna.”