- Liked: Cleanliness, amenities
I had stayed at the Molino Stuckey with my daughter in 2018 and enjoyed our stay leading me to return with my husband in February 2020. During my stay in 2018, we had a lovely room overlooking the canal which was a very nice location. When I booked the room many months ago for my stay in February 2020, I requested a similar water view room and was told they would do their best to provide a complementary upgrade. While I was confused by this response, as there was no upgrade involved during my stay in 2018 with my daughter, I put faith in the hotel to honor my request and couldn't have been more wrong. When I arrived in February, I spent considerable time at the desk to get the requested water view room only to be told I would have to pay an additional 320 euros for my stay. I declined the upgrade only to find out our travel companions who had booked at stay at the Molino Stuckey for the same time were given a water view room without an upgrade or request. Why this room was not given or reserved for me was quite upsetting and took away from my experience. Needless to say I will not be staying at the Hilton with my family of six when we are in Venice in July 2020.