Novotel Cusco

Photo gallery for Novotel Cusco

Primary image
Terrace/patio
Terrace/patio
LCD TV
Minibar, in-room safe, desk, iron/ironing board

Overview of Novotel Cusco

VIP Access
UNESCO Sustainable Travel Pledge

Novotel Cusco

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
San Augustin 239 Esquina, Cusco, Cusco, 0

Explore the area

  • Popular LocationTwelve Angled Stone2 min walk
  • Popular LocationPlaza de Armas5 min walk
  • Popular LocationSacsayhuaman18 min walk
  • AirportCusco (CUZ-Alejandro Velasco Astete Intl.)14 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Cusco

Novotel Cusco is located in Cusco Historic Center, a neighborhood in Cusco, and is near the airport and near a train station. Calle Marquez and San Pedro Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Orellana Pumaqchupan Park and Plaza Tupac Amaru.

What's nearby

  • UNSAAC Yale International Center - 2 min walk
  • Museum of Religious Art - 2 min walk
  • Twelve Angled Stone - 2 min walk
  • Plaza de Armas - 5 min walk
  • Sacsayhuaman - 18 min walk

Getting around

  • Cusco Wanchaq Station - 14 min walk
  • Alejandro Velasco Astete Intl. Airport (CUZ) - 14 min drive

Restaurants

  • Restaurant Inkazuela - 2 min walk
  • Avocado toast & more - 2 min walk
  • El Tabuco - 3 min walk
  • Incanto - 3 min walk
  • Greens Organic - 3 min walk

About this property

Novotel Cusco

Historic Cusco hotel in Cusco Historic Center, walk to Plaza de Armas
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area.
Novotel Cusco offers 99 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 5:30 AM–9:30 AM on weekdays and 5:30 AM–10:00 AM on weekends: PEN 45 for adults and PEN 29 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • La Cave

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cribs/infant beds
  • Heating

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PEN 50 per pet, per day
Welcoming dogs only
1 per room (up to 26 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (18%) may be charged upon check-out to residents of Peru regardless of length of stay, and non-residents staying in the country for 60 consecutive days or more. Travelers who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: PEN 45 for adults and PEN 29 for children (approximately)
  • Airport shuttle fee: PEN 50 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: PEN 50 per pet, per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cusco Novotel
Novotel Cusco
Novotel Hotel Cusco
Accor Cusco
Novotel Cusco Hotel Cusco
Novotel Cusco Hotel
Novotel Cusco Hotel
Novotel Cusco Cusco
Novotel Cusco Hotel Cusco

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 613 out of 961 reviews
5 - Excellent 64%
Rating 4 - Good. 280 out of 961 reviews
4 - Good 29%
Rating 3 - Okay. 43 out of 961 reviews
3 - Okay 4%
Rating 2 - Poor. 16 out of 961 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 961 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness

4/5 Good

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very helpful staff. Breakfast was delicious! Only complaint was Double room had sofa bed as second bed and it was uncomfortable. Great location!
Stayed 2 nights in Jul 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Very friendly staff, always ready to help you
Stayed 1 night in Jul 2022

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Jul 2022

2/5 Poor

Traveled with group
Liked: Cleanliness
The property looks better in pictures. From the moment I arrived, I was overlooked. A family arrived after me, they were tend to before me despite me bring it to their attention I had been waiting. Then I was place in the basement in a handi-accessible room the bathroom looked like it was that of a hostal. The room itself felt like a dungeon, now warmth to the decor. It was late when I arrived, I took a shower and the water was on and off pressure. The next morning I washed my hair and did a deep condition, when I went to rinse the condition out there was no water. Had to wash my hair in the TINY Sink that was about 1ft x 1ft in size. When I went to front desk, they changed my room. It’s was an improvement but certainly not pleased with the overall hotel. The staff, other than all bellman, weren’t that friendly. My friend who was also staying at the same hotel had to change room. He was going to head back there when we got back from Inca Trail hike but decided to go somewhere else. I would not recommend this hotel. I stayed at 2 other hotels during this visit to Cusco and those were perfect. Friendly staff that made you feel at home.
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the fourth time I have stayed in this hotel over the last 25 years and remains amazing. Everyone is very friendly and with a high level of service. Clean room and we even got a earlier breakfast as we left before the breakfast started.
Stayed 2 nights in Jun 2022