德克尔旅游套票 | 德克尔机票+酒店优惠低至 4 折

Great staff! Everything looked and smelled clean. Good value

The environment is very good, the transportation and parking are convenient, the hotel is clean and sanitary, and the service is good.

As very seasoned travelers (65F & 64M) who have stayed in places all across the country, my husband & I failed to do our due diligence in reading reviews for this hotel. Many of the poor reviews are very similar to our experience. We booked this room 2 months in advance of a trip from Michigan to Virginia to see our granddaughter’s high school graduation. We traveled home from New York through Canada (5+ hour drive) to arrive at the hotel. While checking in, we were advised that the on-site bar/restaurant was NOT open (one of the main reasons we chose this hotel). No reason why from desk clerk (and the hotel website showed that it WAS open) We then had to get back into our car and drive to another restaurant. When we arrived back to the hotel, we went to use the hot tub (also part of the reason for booking this hotel) and found that it was “Closed for renovations”. In the morning, we got up early to take advantage of the “complimentary hot breakfast” only to find that (per staff in the restaurant), the cook did not show up so NO breakfast available. At check out, we asked about a refund of some type for all of the above reasons, but were told to go through Expedia. We did this, were told by Expedia that our request was denied. No reason given to them as to “why” and several voicemail’s left for the hotel management have gone unanswered. READ REVIEWS AND ACT ACCORDINGLY!!!!

Manger apologized for the overall condition of hotel. He has reported it to higher management and nothing is being done to rectify the problems

Lovely room. Clean. Great staff. Small things like cleaning up around the check in area and straightening the carpet at the entrance so guests don't stumble going in and out would have made it a 5 star experience.