"My stay at TownePlace Suites Tuscaloosa University Area was unfortunately very disappointing.
The first night, I noticed a slight odor coming from the bed but tried to overlook it. By the next morning, I could no longer ignore it and requested either fresh sheets or housekeeping assistance. Since housekeeping was unavailable at the time, I picked up clean sheets and changed the bed myself.
When I removed the sheets, I saw that the mattress protector appeared clean and had no visible stains or odor. However, when I lifted the mattress protector, I discovered a large urine stain on the mattress itself, which still had a strong urine smell. I immediately contacted the front desk and asked to speak with a manager.
I was offered either mattress cleaning or a room change. Unfortunately, because my family was staying on the same floor and we were in town for a wedding, moving rooms was extremely inconvenient. I was originally in Room 205’but had to relocate to Room 307 on a different floor, away from my family, while we were trying to get ready for the wedding.
To make matters worse, after returning from the wedding that evening, we discovered roaches in our new room.
Needless to say, this was a very unpleasant experience. I had booked rooms for both myself and my mother, and while I am grateful that she did not encounter any issues, my experience was unacceptable and caused significant stress during what should have been"
