The worst hotel of my cross-country trip
Posted Sep 19, 2016
Where to begin?
So I suppose a disclaimer is in order... I didn't get to stay in this hotel, since they overbooked my reservation. As a result, after driving for over 10 hours, I was greeted by the front desk and immediately handed a poorly printed map to an alternate location. No apology, no explanation, just "they're expecting you" and a nod out the door.
Of course, the alternate location (Extended Stay America - Denver - Tech Ctr North) was *NOT* expecting me. Thus after waiting over an hour in line in the cramped front office, I was informed they didn't have my prepaid reservation. Fun. In a rare moment of good service, the front desk staffer "Stephen" was able to call over and get my reservation faxed (dear lord... is this 1980?) to the office. He took my credit card for incidentals, promising that everything was paid, and finally (now nearing midnight) I was actually able to get to my room.
Of course, that's when the real fun begins. Upon walking in the door, I was greeted by a whiff of... something. Not necessarily foul, but one of those truly questionable, off smells. Whatever, I'm exhausted and I can air out the room. More discoveries as my stay went on...
* broken kitchen cabinet
* dirty stove top
* no kitchen utensils, even after requesting them
* broken fridge shelf
* condensation leaking and a pool of water inside fridge
* no ice maker and none on site
* stained comforter
* dirty toilet
* homeless guy sleeping by my car
Extended Stay America... never again!