"They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless...
"They canceled our reservation literally at the last minute without any notification whatsoever; leaving us stranded at the Maun Airport. Then the manager refused to give us a refund. Both Expedia and I tried to rectify the situation for over an hour while still at the airport all to no avail. This feels like quite a scam! They took a reservation and almost $300 USD. Canceled the reservation without notice and kept the money!!! Expedia said they couldn’t drop the hotel out of their system unless...
"This was an unplanned stop due to illness that sent into Maun from Moremi earlier than expected. It was a clean and pleasant surprise...and one the few places in the area with working wifi."
"This was an unplanned stop due to illness that sent into Maun from Moremi earlier than expected. It was a clean and pleasant surprise...and one the few places in the area with working wifi."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
It was a great experience. Super great location, the service was phenomenal and I really felt like I was among great friends. The best sunset is from the pool deck...at night we were visited by herds of elephants and hippo and it is just magical to watch them so close. The food....oh the food....it was incredible! I super recommend this beautiful lodge if you are visiting Chobe
It was a great experience. Super great location, the service was phenomenal and I really felt like I was among great friends. The best sunset is from the pool deck...at night we were visited by herds of elephants and hippo and it is just magical to watch them so close. The food....oh the food....it was incredible! I super recommend this beautiful lodge if you are visiting Chobe
If I could give 6+ stars (instead of max 5) for customer service, I would do so. After my tour organizer (avoid: Afrinature) was a no show for one tour and cancelled game drive only hours before, the staff at Hotel in short order called their trusted partners to ensure I didn't miss out on any experience in Kasane. I am just so grateful as some people might have simply said, "too bad." When I come back, I am staying with Hotel Rustiek and arranging my tours thru them. Thank you!!!!
If I could give 6+ stars (instead of max 5) for customer service, I would do so. After my tour organizer (avoid: Afrinature) was a no show for one tour and cancelled game drive only hours before, the staff at Hotel in short order called their trusted partners to ensure I didn't miss out on any experience in Kasane. I am just so grateful as some people might have simply said, "too bad." When I come back, I am staying with Hotel Rustiek and arranging my tours thru them. Thank you!!!!
Steven
Reviewed October 29, 2026Reviewed October 29, 2026