"We stayed here a second time only because it’s close to the airport, but unfortunately had the same issues again. The air conditioning wasn’t working, and the staff were not helpful, so we didn’t bother reporting it this time.
During our previous stay, we were moved rooms due to AC issues, but were then woken early by loud music, and nothing was properly resolved.
We also found one of the night staff members quite rude and unhelpful. We received conflicting information about airport transfer, and he refused to assist, even interrupting another staff member who was trying to help.
Overall, very disappointing. As paying guests, we expect a comfortable stay, especially after a long journey."
