"Honestly, I thought this will be a great stay, we just finished hiking up acatenango, and my group and I wanted to unwind at a comfy hotel. Check in was great and quick and we got 'upgraded' to a higher floor - this is where the upgrade ended. Upon offloading our gear I hopped in the shower, only to realize that the shower had a SCORCHING HOT or freezing, nothing in between. Needless to say, the shower was uncomfortable, I somehow managed and avoided the stand up shower and used the tub which was an uncomfortable showering experience to say the least having to hold the shower head. When I finished showering, I was about to grab the towel, at which point I saw a clipped finger nail on the towel itself, I was absolutely disgusted, would have rather stayed up on Acatenango without shower than to wipe myself with that. I immediately called the front desk who sent someone that took about 20 minutes to get up there (both for the hot water and also for the towels). The gentleman did not even know that I complained about the nail trimming and simply brought more towels, he also had zero knowledge that I complained about the water temperature which was just frustrating. I am not one to write reviews, but the hotel decided to charge me almost $100 more than what I was expecting to pay for a one night stay for two rooms without at any point letting me know there will be an additional fee. I have tried to resolve it with the hotel, but they are not being helpful as of yet."
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