"We booked this hotel.com but when we reached hotel at 7pm the receptionist told there's no booking under my name.
We have been waited at the front desk for more than 20mins & requested the hotel to call hotel.com to vertify. After few people ( I think including the manager ) checked few times & eventually found out.
We got a very bad perception to both the hotel & hotel.com. We don't know which part have problems. And those people at the front desk cannot speak English well & we cannot...
"We booked this hotel.com but when we reached hotel at 7pm the receptionist told there's no booking under my name.
We have been waited at the front desk for more than 20mins & requested the hotel to call hotel.com to vertify. After few people ( I think including the manager ) checked few times & eventually found out.
We got a very bad perception to both the hotel & hotel.com. We don't know which part have problems. And those people at the front desk cannot speak English well & we cannot...
"Fabulous dinner n breakfast !! The hotel staff are all very friendly n helpful.
This is our second time staying in this hotel. Will definitely be back again.."
"Fabulous dinner n breakfast !! The hotel staff are all very friendly n helpful.
This is our second time staying in this hotel. Will definitely be back again.."
"The price was very reasonable and the onsen was good. The property is a little bit older and in need of a refresh, but the service was very good and the breakfast was tasty."
"The price was very reasonable and the onsen was good. The property is a little bit older and in need of a refresh, but the service was very good and the breakfast was tasty."
"DISGUSTING. The stench of mold and damp permeated every space and every floor. The elevator smell was the worst. Stains everywhere including the ceiling. This place hasn’t been maintained in probably 40 years. The whole area is falling apart and most buildings are abandoned. We couldn’t get out of here fast enough. I will be making a proper complaint with photos."
"DISGUSTING. The stench of mold and damp permeated every space and every floor. The elevator smell was the worst. Stains everywhere including the ceiling. This place hasn’t been maintained in probably 40 years. The whole area is falling apart and most buildings are abandoned. We couldn’t get out of here fast enough. I will be making a proper complaint with photos."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
I should have booked 2 nights to really enjoy! Everything was excellent. My 1st time in Japan and this was lovely. Staff checking me in spoke great English.
I booked a huge tatami room and had a balcony overlooking the river. There is a turn-down service while you’re at dinner.
Buffet was fantastic and the whiskey was not watered down at all! Definitely try the sesame ball things for desert.
There are clear English instructions on how to use the onsens and an app that shows you how crowded...
I should have booked 2 nights to really enjoy! Everything was excellent. My 1st time in Japan and this was lovely. Staff checking me in spoke great English.
I booked a huge tatami room and had a balcony overlooking the river. There is a turn-down service while you’re at dinner.
Buffet was fantastic and the whiskey was not watered down at all! Definitely try the sesame ball things for desert.
There are clear English instructions on how to use the onsens and an app that shows you how crowded...
Amazing! Staff couldn’t have been more attentive, welcoming or helpful. Courtesy shuttle to train station. Meals were exquisite. Facilities very clean with many unexpected amenities. Would highly recommend.
Amazing! Staff couldn’t have been more attentive, welcoming or helpful. Courtesy shuttle to train station. Meals were exquisite. Facilities very clean with many unexpected amenities. Would highly recommend.
Anonymous traveler
Reviewed January 24, 2020Reviewed January 24, 2020